Program Manager, Community (Contract)

Airtable

11h•$60 - $80•Remote

About The Position

Airtable is seeking a Community Program Manager to help scale and evolve its customer community programs. This role is part of the Digital Programs team, focusing on Community, Education, and AI Programs to enhance customer learning, adoption, and success with Airtable. The position involves growing Airtable Community as a key driver of customer engagement and AI adoption by developing programs, systems, and experiences that connect customers and facilitate learning. Key responsibilities include scaling the user group program (Airtable Builder Crews), expanding community engagement initiatives, and strengthening the operational foundation for community programs. The goal is to increase AI feature adoption and AI weekly active users by guiding customers from AI curiosity to AI proficiency. The ideal candidate is a blend of program manager, community builder, and operator, comfortable with ambiguity, experimentation, and turning ideas into scalable, impactful programs.

Requirements

3–7+ years of experience in community management, customer programs, customer education, operations, or related fields.
Demonstrated experience building and scaling community programs, such as user groups, ambassador programs, advocacy initiatives, or community-led events.
An AI-native operator mindset and proven track record of using AI to plan, create, analyze, automate, and execute work.
Strong program management and operational skills, including the ability to manage multiple initiatives simultaneously, build scalable processes, and drive projects from concept through execution.
Strong written communication and community engagement skills, with the ability to create experiences that foster participation, learning, and customer advocacy.
Comfortable working cross-functionally with Product, Marketing, Customer Success, Education, and other stakeholders.
Analytical and data-driven, with experience measuring program performance and using insights to guide decisions and investments.

Nice To Haves

Experience supporting Reddit communities, social engagement programs, or community growth initiatives on third-party platforms.
Familiarity with SaaS customer success, customer education, product adoption, or customer lifecycle programs.
Experience using Airtable; experience designing and building apps in Airtable is a strong plus.
Passion for AI, automation, and helping customers adopt new ways of working.
Comfortability with a flexible schedule (we have international events that will sometimes need support).

Responsibilities

Scale Airtable Builder Crews (User Groups): Recruit, onboard, and support Builder Crew leaders; develop playbooks, templates, and operational processes for local events; partner with internal teams on event promotion, measurement, and follow-up; create scalable systems for independent program operation by community leaders; identify opportunities to launch new regional, industry, or persona-based Builder Crews.
Drive Community Engagement: Create opportunities for customers to learn from each other and deepen their relationship with Airtable; support engagement initiatives across Airtable Community and social channels; expand Airtable's presence on Reddit and other community platforms; identify and amplify customer success stories, best practices, and AI use cases; develop campaigns and programs to encourage participation, knowledge sharing, and advocacy; monitor community health metrics and recommend improvements.
Improve Community Operations: Manage program operations, documentation, reporting, and workflows; maintain community systems, tools, dashboards, and processes; support program launches, communications, and cross-functional initiatives; identify opportunities to automate manual work and improve operational efficiency; create scalable frameworks for team growth without added complexity.