Community Manager

QuadReal Property Group•Goderich, ON

3d•Onsite

About The Position

The Community Manager plays a key role in delivering exceptional experiences across Parkbridge residential land‑lease communities. This role is responsible for overseeing community operations, budgeting, planning, and people leadership, while acting as a visible ambassador of the Parkbridge and QuadReal brands. Reporting to the Regional Manager, the Community Manager drives service excellence, financial performance, and strong resident relationships, while supporting continuous improvement and community enhancements.

Requirements

3–5 years of related and relevant experience in hospitality, property management, hotel operations, or a comparable customer‑focused environment.
Demonstrated experience hiring, developing, and performance‑managing team members.
Strong customer service orientation, with the ability to build trust, manage expectations, and resolve issues effectively with residents, partners, and internal stakeholders.
Excellent communication and interpersonal capabilities, with confidence engaging and collaborating across diverse audiences and levels.
Sound business judgment supported by analytical thinking, negotiation skills, and a practical, solutions‑focused approach to problem solving.
Solid financial and business acumen, with experience in cost control and operational planning.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Valid driver’s license required.

Nice To Haves

Experience with Yardi or comparable property management systems is an asset.
Highly organized, adaptable, and comfortable operating in a fast‑paced environment where no two days are the same; regardless of the challenge, motivated to step up, problem‑solve, and take ownership.

Responsibilities

Deliver a consistently high‑quality resident experience through service excellence.
Build brand credibility through strong on‑site presence and resident engagement.
Maintain a safe, welcoming, and well‑managed environment for residents and team members.
Conduct regular property walk‑throughs to identify risks, deficiencies, and improvement opportunities.
Resolve resident concerns promptly and professionally, with a preference for direct engagement.
Operate with an owner mindset, driving operational efficiency and community performance.
Maintain strong working relationships with internal partners and external business partners.
Support company policies and actively participate in regional and organizational initiatives.
Lead, develop, and support an on‑site team of about 2-5.
Recruit, onboard, and develop talent in alignment with company standards and values.
Manage scheduling and labour costs responsibly.
Foster a collaborative, accountable, and performance‑focused work environment.
Lead by example and model expected behaviours.
Prepare, manage, and monitor annual operating and capital budgets.
Ensure accurate financial reporting and timely payroll execution.
Procure goods and services in accordance with company policies and approval frameworks.
Deliver against annual business, operational, and financial objectives for the community.
Ensure all operations comply with health, safety, and environmental requirements.
Maintain facilities in safe operating condition and address hazards proactively.
Promote safe work practices and ensure appropriate training on procedures and equipment.