Community Manager (The Maxwell)

Block Real Estate Services•Kansas City, MO

1d•Onsite

About The Position

The Community Manager is responsible for the overall performance of the property, including financial results, operations, leasing, marketing, and resident experience, by leading and developing a high-performing onsite team, while operating the community in the best interest of the owner.

Requirements

Proven experience in property management with leadership responsibility
Strong knowledge of property management software (Yardi experience preferred) and the Microsoft Office Suite.
Excellent interpersonal and communication skills, both written and verbal.
Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Knowledge of, or ability to learn, Federal, State, and local landlord/tenant laws and fair housing regulations.
Must have valid driver's license and reliable transportation.
Strong customer service orientation and managerial skills.
Ability to exercise good judgment.
Ability to carry a cell phone and respond to emergencies.
Knowledge of, or ability to learn, advertising and marketing tactics to maximize occupancy.
Ability to perform the physical requirements of the role, which may include moving throughout the property, touring apartment homes, and accessing various areas of the community, with or without reasonable accommodation

Responsibilities

Lead and manage day-to-day operations of the community to ensure efficiency, quality, and compliance with company standards
Recruit, train, coach, and develop onsite team members to drive performance and engagement
Establish clear expectations and hold team members accountable for results and customer service standards
Foster a positive team culture focused on accountability, collaboration, and resident satisfaction
Complete required training courses and participate in ongoing professional development
Drive occupancy, revenue, and Net Operating Income through effective leasing, pricing, and operational strategies
Monitor and analyze key performance indicators including occupancy, leasing trends, delinquency, and expenses
Manage accounts receivable, including rent collections, delinquency management, and eviction processes in accordance with applicable laws
Oversee accounts payable, budgeting, and expense control to support financial goals
Prepare and deliver accurate and timely reporting to leadership
Oversee all leasing activities to ensure strong traffic, conversion, and closing performance
Develop and execute marketing strategies, including digital marketing, social media, and outreach efforts
Ensure the property’s online presence, listings, and reputation are actively managed and maintained
Monitor and respond to online reviews and customer feedback
Conduct market research and competitive analysis to inform pricing and marketing strategies
Lead resident retention and engagement strategies, including planning and supporting community events
Promote a high level of resident satisfaction through responsive service and relationship building
Oversee property conditions, curb appeal, and unit readiness to maintain community standards
Partner with maintenance and vendors to ensure timely, high-quality service delivery
Conduct regular property inspections and proactively address operational issues

Benefits

401(k) with company match
Medical, dental, and vision insurance
Company-paid life insurance
Employee Assistance Program (EAP) for you and your household
Generous PTO plan with flexible use for vacation, sick time, and personal needs
Paid holidays + early close days throughout the year
Birthday time off to celebrate your day
Parental leave
Ongoing training and development opportunities, including support for relevant industry certifications
Apartment Rental Discount