Community Manager (The Maxwell)
Block Real Estate Services, LLC•Kansas City, MO
•$60,000 - $70,000•Onsite
About The Position
The Community Manager is responsible for the overall performance of the property, including financial results, operations, leasing, marketing, and resident experience, by leading and developing a high-performing onsite team, while operating the community in the best interest of the owner.
Requirements
- Proven experience in property management with leadership responsibility
- Strong knowledge of property management software (Yardi experience preferred) and the Microsoft Office Suite.
- Excellent interpersonal and communication skills, both written and verbal.
- Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Knowledge of, or ability to learn, Federal, State, and local landlord/tenant laws and fair housing regulations.
- Must have valid driver's license and reliable transportation.
- Strong customer service orientation and managerial skills.
- Ability to exercise good judgment.
- Ability to carry a cell phone and respond to emergencies.
- Knowledge of, or ability to learn, advertising and marketing tactics to maximize occupancy.
Responsibilities
- Lead and manage day-to-day operations of the community to ensure efficiency, quality, and compliance with company standards
- Recruit, train, coach, and develop onsite team members to drive performance and engagement
- Establish clear expectations and hold team members accountable for results and customer service standards
- Foster a positive team culture focused on accountability, collaboration, and resident satisfaction
- Complete required training courses and participate in ongoing professional development
- Drive occupancy, revenue, and Net Operating Income through effective leasing, pricing, and operational strategies
- Monitor and analyze key performance indicators including occupancy, leasing trends, delinquency, and expenses
- Manage accounts receivable, including rent collections, delinquency management, and eviction processes in accordance with applicable laws
- Oversee accounts payable, budgeting, and expense control to support financial goals
- Prepare and deliver accurate and timely reporting to leadership
- Oversee all leasing activities to ensure strong traffic, conversion, and closing performance
- Develop and execute marketing strategies, including digital marketing, social media, and outreach efforts
- Ensure the property’s online presence, listings, and reputation are actively managed and maintained
- Monitor and respond to online reviews and customer feedback
- Conduct market research and competitive analysis to inform pricing and marketing strategies
- Lead resident retention and engagement strategies, including planning and supporting community events
- Promote a high level of resident satisfaction through responsive service and relationship building
- Oversee property conditions, curb appeal, and unit readiness to maintain community standards
- Partner with maintenance and vendors to ensure timely, high-quality service delivery
- Conduct regular property inspections and proactively address operational issues
Benefits
- 401(k) with company match
- Medical, dental, and vision insurance
- Company-paid life insurance
- Employee Assistance Program (EAP) for you and your household
- Generous PTO plan with flexible use for vacation, sick time, and personal needs
- Paid holidays + early close days throughout the year
- Birthday time off to celebrate your day
- Parental leave
- Ongoing training and development opportunities, including support for relevant industry certifications
- Apartment Rental Discount
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
