Community Manager - Arlington Hills
About The Position
Vidalta Residential, founded in 2015, is a Community management organization focused on creating exceptional living experiences in the multifamily sector. Driven by a commitment to excellence and a 'resident and employee first' philosophy, Vidalta aims to set unparalleled standards in every community it manages. With a substantial portfolio across the Southern United States, the company cultivates welcoming, inclusive environments where residents feel pride in their homes. Vidalta is recognized as a top employer and industry champion, fostering a high-performance culture through collaborative teamwork, continuous professional development, and a passion for outstanding service and sustainable solutions. The company's success is attributed to positive attitudes, profound dedication, and a commitment to exceeding expectations, establishing Vidalta Residential as a benchmark for operational excellence in Community management.
Requirements
- Bachelor's degree is preferred; a High School Diploma or equivalent is required.
- A minimum of five(5) years of progressive experience in property management is required, with at least three (3) years in a management or supervisory role overseeing multiple properties or a large-scale community.
- Demonstrated ability to strategically lead, motivate, and manage a diverse team to achieve measurable, superior results.
- Exceptional understanding of budgeting, financial reporting, variance analysis, and complex cash flow management.
- Unwavering commitment to providing exceptional service and a proven track record of effectively resolving escalated customer issues.
- Outstanding written and verbal communication skills, including professional correspondence and public speaking for staff and executive presentations.
- Advanced proficiency in industry-standard property management software (e.g., Yardi, RealPage, Entrata) and the Microsoft Office Suite (Word, Excel, Outlook).
- Proven ability to analyze complex operational and personnel situations, make sound and timely decisions, and manage high-stakes conflict effectively.
Nice To Haves
- Relevant experience will be considered.
- A Certified Property Manager (CPM) or other relevant professional certification (e.g., ARM, CAM) is highly desirable.
Responsibilities
- Lead, mentor, and motivate a diverse team, including Community Managers, Assistant Managers, and maintenance personnel across multiple sites.
- Conduct regular performance reviews, one-on-one meetings, and structured training sessions to foster professional growth and ensure the consistent application of operational standards.
- Develop and implement strategic staffing plans, including recruitment, onboarding, and scheduling, to ensure optimal coverage and expertise.
- Cultivate a positive, collaborative, and resident-focused work environment.
- Prepare, manage, and continuously monitor the annual operating budgets for all assigned properties.
- Conduct thorough analysis of monthly financial reports, identify variances, and execute strategies to optimize revenue, control expenses, and enhance Net Operating Income (NOI).
- Collaborate with the revenue management team, providing strategic feedback regarding pricing, leasing velocity targets, rent collection processes, and delinquency reduction initiatives.
- Approve expenditures and ensure strict adherence to all corporate procurement policies.
- Ensure the community is consistently maintained to the highest standards of safety, cleanliness, and curb appeal.
- Assist with capital improvement projects, collaborating with contractors and internal teams to guarantee timely completion and adherence to budget.
- Implement and enforce all company policies and ensure compliance with local, state, and federal regulations, including all fair housing laws.
- Manage and execute emergency protocols, incident reporting procedures, and portfolio crisis management.
- Conduct regular and detailed property inspections to proactively identify and address potential risks, maintenance deficiencies, and compliance issues.
- Serve as the final point of escalation for complex resident issues, concerns, and disputes, ensuring prompt, satisfactory, and permanent resolutions.
- Develop, implement, and manage comprehensive resident retention programs, community events, and communication strategies to foster a strong sense of community.
- Monitor and analyze resident feedback (surveys, reviews) and implement actionable strategies to continuously improve the resident experience and satisfaction scores.
- Oversee the efficient and effective execution of the entire lease renewal process.
- Continuously monitor local market trends, competitive pricing, and occupancy rates to develop and refine effective marketing and leasing strategies.
- Ensure the leasing team is expertly trained on advanced sales techniques, property features, and all compliance requirements.
- Oversee the community's online reputation management and social media presence.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
