Community Manager

ACC MANAGEMENT GROUP, INC. • Little Chute, WI

just now • Hybrid

About The Position

We are seeking an energetic, organized, and people-focused Community Manager to oversee two affordable housing communities in Northeast Wisconsin: Regency Place – A welcoming senior living community serving residents 55+ and City Center – A thriving family-focused affordable housing community. As Community Manager, you'll be the heart of both communities, ensuring exceptional resident experiences while maintaining compliance, occupancy, and operational excellence.

Requirements

• Excellent customer service and communication skills
• Strong organizational and time-management abilities
• Ability to manage multiple priorities across two communities
• Proficiency with Microsoft Office and property management software
• Valid driver's license and reliable transportation
• Previous apartment management, leasing, or affordable housing experience
• Knowledge of Section 42/LIHTC programs and compliance
• Experience working with senior and family populations
• High School diploma or equivalent required.
• 1-2 years of property management or industry related experience required.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Must be able to physically inspect the properties.
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

• Knowledge of project-based section 8 or section 42 experience a plus.
• Knowledge of fair housing laws a plus.
• Experience with Onesite software is a plus.

Responsibilities

• Foster a welcoming and inclusive environment for all residents
• Build positive relationships with senior and family households
• Address resident concerns with professionalism and empathy
• Market available apartments and conduct property tours
• Process applications and maintain waiting lists
• Complete resident move-ins and move-outs
• Ensure fair housing practices are followed at all times
• Manage Section 42 (LIHTC) compliance requirements
• Verify income qualifications and maintain resident files
• Complete certifications and recertifications accurately and timely
• Ensure adherence to federal, state, and company policies
• Prepare for audits and inspections
• Coordinate maintenance requests and vendor services
• Conduct regular property inspections
• Assist with budgeting, rent collection, and reporting
• Maintain accurate records and documentation
• Collaborate with regional management and support teams
• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
• Oversee and supervise all maintenance activity of employees and independent contractors.
• Manage all on-site property employees with providing proper training, guidance, and coaching.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
• Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval.
• Coordinate bank deposits as needed.
• Complete all assigned reports and/or projects to the Regional Manager by the required deadline.

Benefits

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED