Community Manager

Community Phone•San Francisco, CA

12d•$85,000 - $105,000•Remote

About The Position

Building a community is a central part of our brand. We keep our customers connected: to their families and to the people who love and support them. As our Community Manager, you own the network and energy of our Community.

Requirements

3–5 years in community, social, or content marketing, with real ownership of a channel or program — not just posting.
You are a relentless engine. You do a remarkable amount of work. You don’t get blocked. Your manager thinks, “Wow, how did they pull that off?” not “I wonder what they are up to.”
You have proven opinions about how communities grow. You’re fixated on the nature of our social network. Who are these customers? What makes them fall in love with something? How can we make that viral?
Strong writer. You can turn our product into an emotional message that a 65-year-old’s daughter understands and wants to forward.
A real feel for how things spread among people who are not young and not on TikTok. You can explain why something travels inside a 50+ or caregiver community.
Enough hands-on design sense to make your own organic content look good without waiting on a designer.
Analytical. You set goals, watch the numbers, and cut what isn’t working.

Nice To Haves

You’ve marketed to older adults, caregivers, or their families.

Responsibilities

Launch and own the customer newsletter and other touchpoints that make people feel part of something, not just billed by a vendor.
Own our organic social presence. Participate in and mobilize Facebook and Reddit communities around caregiving and senior safety. Own our organic Facebook and Instagram presences. Be obsessed with engagement, shares, and network growth. Figure out the puzzle of engaging a customer base that isn’t native to platforms like TikTok or Snapchat.
Turn word-of-mouth into a machine. Our customers already recommend us; you make recommending us easy, rewarding, and constant. Own referral programs end-to-end.