Community Manager

Thompson Thrift•Colorado Springs, CO

12d•$82,000 - $84,000•Onsite

About The Position

The Community Manager leads day-to-day operations of a Class A multifamily community, driving strong financial performance, high occupancy, and exceptional resident experiences. This role serves as the primary business leader for the asset, ensuring alignment with Thompson Thrift’s operational standards, financial objectives, and service expectations. As a Community Manager, you will oversee all aspects of property operations while leading and developing an on-site team. This role is responsible for driving occupancy, revenue growth, expense control, and resident satisfaction through strong operational execution and performance management. You will serve as the primary leader on-site, balancing financial performance, team leadership, and operational priorities while fostering a strong sense of community and delivering a high-quality resident experience.

Requirements

Minimum of 4 years of progressive experience in multifamily property management
2+ years as a Community Manager preferred
Experience with Class A or luxury multifamily communities or lease-ups preferred
Flexibility to work evenings, weekends, and be on-call as needed
A valid driver’s license and reliable vehicle is required for this role for purpose of routine outreach marketing and shopping comps; mileage reimbursement will be provided at IRS current rate
Must be able to meet the physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation
Strong leadership skills with the ability to motivate, coach, and manage teams
Excellent communication, organizational, and customer service skills
Strong financial acumen, including budgeting, reporting, and performance analysis
Proficiency with Microsoft Office
Ability to balance operational priorities while maintaining a resident-focused mindset
Detail-oriented professional with strong problem-solving skills

Nice To Haves

associate or bachelor’s degree preferred
experience with Yardi property management software preferred
Certified Apartment Manager (CAM) designation preferred

Responsibilities

Lead, coach, and develop on-site team members to drive performance, accountability, and exceptional customer service
Build strong relationships with residents, proactively address concerns, and support retention and satisfaction initiatives
Oversee financial performance, including budgeting, rent collections, expense control, and revenue optimization
Drive occupancy and leasing performance by partnering with leasing teams on marketing strategies, pricing, and conversion efforts
Monitor market trends, community performance, and leasing metrics to inform operational and pricing decisions
Ensure service standards are met, including timely response to maintenance requests and efficient apartment make-ready processes
Coordinate with maintenance teams to ensure the community is well-maintained and meets quality and brand standards
Ensure compliance with company policies, Fair Housing regulations, and all applicable legal requirements
Prepare and analyze operational, financial, and performance reports to support business decisions and leadership review