Community Manager

Kiln•Phoenix, AZ

10d•Onsite

About The Position

Kiln is a flex-office and lifestyle brand that delivers an exceptional experience to elevate the performance and lifestyle of its members through an ecosystem of people, products, places, and spaces. Kiln, which opened its first two locations in 2018, is rapidly expanding throughout the western United States and is pioneering the future of hybrid work within the 'flex-office' niche. The Community Manager will be the face of the Kiln brand in Phoenix, Arizona, leading the day-to-day curation of a vibrant community, supporting the development and management of a high-performing team, and ensuring all aspects of the Kiln site run seamlessly to provide a dynamic and frictionless working environment for members. This role partners closely with the Area Manager to support Kiln’s success in the Phoenix market and requires flexibility to adapt to evolving business needs and priorities.

Requirements

Energetic, people-oriented professional
Experience in hospitality, coworking, retail, or a related field
Experience managing or supporting a team
Customer service and sales experience required
Project management and business operations experience
Strong organizational and multitasking skills
Excellent verbal and written communication skills
Integrity, dependability, responsibility, accountability, and empathy

Nice To Haves

Familiarity with the coworking and hospitality industry is a plus
Passion for entrepreneurial communities
Alignment with Kiln’s mission and values

Responsibilities

Create & Support Community: Design and execute community initiatives that foster meaningful connections, including events, member introductions, and communications.
Proactively understand member needs and identify opportunities to enhance their experience.
Drive Sales & Performance: Support and execute strategies to achieve financial KPIs, including membership growth, occupancy, and event revenue.
Lead tours for prospective members and contribute to a strong sales pipeline.
Manage Daily Operations: Oversee day-to-day site operations to ensure a seamless member experience.
Coordinate maintenance, manage vendors, and ensure the space is consistently operating at a high standard.
Support & Lead Team Execution: Assist in recruiting, onboarding, and managing team members.
Provide day-to-day guidance, support scheduling, and help ensure team members meet their individual and collective goals.
Engage in the Local Community: Build relationships within the local business and entrepreneurial ecosystem.
Participate in events and create partnerships that enhance the Kiln community and drive awareness.
Execute Events & Programming: Maintain and execute a robust calendar of events, ensuring a thoughtful balance of educational, community-building, and lead-generating experiences.