Community Manager

Havenpark Communities•Stoughton, WI

16h•Onsite

About The Position

Havenpark Communities is seeking a Community Manager to lead and inspire a team, cultivate resident satisfaction, drive revenue through sales and leasing, and manage the financial performance of a community. The role involves ensuring compliance with laws and standards, maintaining the community's curb appeal, and fostering a positive and inclusive culture aligned with Havenpark's core values: Respect, Grit, Collaboration, Stewardship, and Boldness. This position requires a business-minded individual who can think like an owner, motivate a team, solve complex problems, and make data-driven financial decisions.

Requirements

A minimum of 3+ years of experience in multi-family property management is required.
Strong organizational skills with exceptional attention to detail.
Excellent critical thinking, problem-solving, and decision-making abilities.
Outstanding written and verbal communication skills.
Ability to sit for long periods using office equipment, as well as walk the community and lift supplies as needed.
Annual or semi-annual travel may be required for this role.
Must be able to pass a criminal background check and have a valid driver's license with a good driving record.

Nice To Haves

Manufactured home community experience is a major plus.

Responsibilities

Inspire and lead a team to meet or exceed goals for NOI, occupancy, collections, and home sales.
Execute Havenpark’s standard operating procedures and demonstrate core values in all interactions.
Ensure the community operates in full compliance with federal, state laws, and Fair Housing Standards.
Cultivate resident satisfaction by addressing issues with urgency and care, fostering a loyal resident base.
Manage resident ledgers, ensure work orders are completed within 48 hours, and execute successful resident touchpoints.
Lead community marketing efforts to attract new residents and maintain a healthy sales pipeline.
Hold the sales team accountable for pipeline conversion and maintaining occupancy goals for rentals.
Oversee the successful sale of on-site homes.
Track and maintain a positive Net Operating Income (NOI) through budget oversight and expense management.
Scrutinize vendor and supplier spending to ensure maximum financial performance.
Oversee all rent billing, collection, and legal action in compliance with State and Fair Housing Standards.
Ensure the community is a safe and beautiful place to live by maintaining homesites, common areas, and amenities.