Community Manager - Millworks Lofts

Dominium•Minneapolis, MN

6d•$21 - $25•Onsite

About The Position

Dominium is seeking a motivated Community Manager to join their team at Millworks Lofts, a 78-unit apartment community in Minneapolis, MN. The Community Manager will be responsible for managing the property to maximize occupancy, collections, physical appearance, resident retention, and compliance. They will establish and maintain a pleasant atmosphere and positive relations with residents, ensuring professionalism and rapport. The role involves overseeing day-to-day operations of the property.

Requirements

Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English).
Ability to speak in front of groups of people.
Must be reliable.
Exceptional time management and organizational skills.
Must be able to think independently.
Must be able to work with minimal supervision.
Must be able to coach, mentor, and manage others.

Nice To Haves

4-year degree preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
Ability to speak a second language is a plus.

Responsibilities

Manages daily operations, potentially fulfilling duties of open positions like caretaking, housekeeping, groundskeeping, and light maintenance to ensure cleanliness and curb appeal.
Acts as a liaison between corporate staff and on-site management/maintenance.
Meets with staff to discuss business, including occupancy goals, renewals, and projections.
Prepares and conducts employee orientation and training, partnering with HR as needed.
Conducts performance reviews and makes recommendations for salary increases/advancement.
Hires and terminates employees in accordance with company policy, federal and state laws, and under the direction of Area/Regional Manager and HR.
Maintains employee records for attendance, PTO, and performance management.
Works with residents to establish good communication and resident retention programs, resolving issues fairly and promptly.
Follows Dominium's purchase order and purchasing procedures.
Oversees and adheres to company accounting directives, working within budget and notifying Area/Regional Manager of potential variations.
Collects rent and all monies due, maintaining thorough collection procedures.
Handles move-ins and move-outs, paying close attention to unit inspection checklists and maximizing chargebacks.
Processes applicant files for screening according to designated housing programs in a timely and accurate manner.
Reports accidents and emergency situations immediately.
Addresses and corrects internal and external audit findings within designated timeframes.
Maintains and documents community records, files, and reports in the property management database.
Conducts monthly safety meetings with all staff.
Responds to internet leads and reviews weekly traffic reports, closing ratios, renewal opportunities, and guest card follow-up procedures.
Reviews and signs all lease agreements, partnering with corporate Marketing as needed.
Ensures maintenance requests are handled promptly and efficiently.
Continuously inspects the property for improvements, recording deficiencies and taking necessary action within budget.
Ensures the property is presentable at all times by regularly walking the property, including vacant units, grounds, and common areas.
Reviews work order response time and follows up with residents for satisfaction.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry for report submissions.
Checks important audit issues daily, such as key boxes, staff appearance, and job postings.
Supervises outside contractors or vendors to ensure quality workmanship and adherence to contracts.
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and other relevant manuals.
Stays current and knowledgeable of federal, state, and local laws and regulations related to property management and resident needs.
Performs other duties as assigned by Area/Regional Manager.
Supervises all site personnel, trains staff, and is responsible for work performed by staff or contract vendors.
Establishes schedules and assigns necessary personnel to properly manage and maintain the community.