Community Manager

CDS Monarch, Inc. • Webster, NY

17d • $55,000 - $90,000 • Onsite

About The Position

The Community Manager is responsible for the overall operation, regulatory compliance, financial performance, and resident occupancy of an assigned affordable housing community or portfolio of communities. The Community Manager ensures that property operations are conducted in an efficient, cost-effective, and resident-focused manner while maintaining compliance with all applicable federal, state, and local regulations, company policies, and affordable housing program requirements. This position oversees leasing activities, resident relations, rent collection, property administration, regulatory compliance, budget management, and coordination of maintenance operations. The Community Manager works collaboratively with residents, vendors, regulatory agencies, and internal departments to support safe, well-maintained, and sustainable housing communities.

Requirements

• Knowledge of affordable housing programs, property management practices, and Fair Housing requirements.
• Strong organizational, time management, and prioritization skills.
• Ability to manage multiple assignments and competing priorities effectively.
• Excellent interpersonal, customer service, and communication skills.
• Strong attention to detail and ability to maintain accurate records.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to exercise sound judgment, maintain confidentiality, and work independently.
• Ability to participate in an on-call rotation and respond to emergency situations as required.
• High School Diploma or GED required.
• Minimum three (3) years of experience in property management, affordable housing, multifamily housing, leasing, or a related field.
• Accredited Resident Manager (ARM), Certified Manager of Housing (CMH), or equivalent professional designation.
• Certified Occupancy Specialist (COS) for affordable housing communities.
• STAR Certification.
• New York State Notary License within six (6) months of hire.
• Must possess a valid driver's license and vehicle insurance.

Nice To Haves

• Associate degree, real estate coursework, or related post-secondary education preferred.
• Supervisory experience preferred.

Responsibilities

• Oversee the daily operations of assigned properties to ensure safe, efficient, and effective community management.
• Ensure compliance with all company policies, regulatory requirements, and affordable housing program guidelines.
• Conduct routine property inspections to evaluate building conditions, curb appeal, common areas, and overall community standards.
• Monitor occupancy levels and implement strategies to minimize vacancies and support resident retention.
• Conduct property tours and assist with resident orientation, move-ins, and move-outs.
• Complete move-out documentation and oversee security deposit administration in accordance with company procedures and regulatory requirements.
• Assist in the development and administration of property operating budgets.
• Monitor expenses and manage community operations within approved budget parameters.
• Collect and process rental payments in accordance with company policies and affordable housing program requirements.
• Review, verify, and approve invoices for payment.
• Maintain accurate financial records and prepare required operational and financial reports.
• Foster positive relationships with residents and promote a respectful, service-oriented community environment.
• Address resident concerns and inquiries in a timely and professional manner.
• Enforce lease agreements, community standards, and occupancy requirements consistently and fairly.
• Support resident retention efforts through effective communication and responsive service.
• Ensure all leasing and occupancy activities comply with Fair Housing requirements and applicable regulations.
• Maintain full compliance with all federal, state, and local housing regulations and applicable affordable housing program requirements.
• Ensure resident files are complete, accurate, and audit-ready at all times.
• Prepare for and participate in regulatory audits, agency reviews, inspections, and monitoring visits.
• Monitor compliance related to income certifications, recertifications, reasonable accommodations, Fair Housing requirements, and other program requirements.
• Maintain required documentation and records in accordance with agency and company standards.
• Provide oversight and coordination of maintenance activities to ensure community standards are maintained.
• Partner with maintenance personnel to ensure work orders, preventative maintenance activities, inspections, vendor services, and contract obligations are completed timely and effectively.
• Monitor apartment inspections and turnover processes associated with move-ins and move-outs.
• Communicate maintenance concerns and capital improvement needs to leadership as appropriate.
• Supervise and provide direction to administrative and maintenance personnel assigned to the community.
• Communicate effectively with residents, staff, vendors, contractors, and agency representatives.
• Prepare and distribute reports requested by District Manager, Accounting, and other departments.
• Maintain accurate records and documentation related to property operations.
• Perform other duties as assigned

Benefits

• Adhere to all CDS Life Transitions, Inc. policies and procedures.
• Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards.
• Attend mandatory education and training modules as scheduled; obtain and maintain all required certifications/training by State regulations and CDS policy
• Act as a professional representative of CDS Life Transitions, Inc. in regard to appearance, behavior, temperament, communication, language, and dress.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED