Community Manager - TULSA, OK

Valiant Enterprises•Tulsa, OK

About The Position

Valiant Residential is seeking a Community Manager to supervise, control, and plan the day-to-day activities of an apartment community. The role implements company policies, procedures, and programs to support a well-managed and well-maintained property, meet operating expectations, and ensure compliance with regulatory agencies and investors. The Community Manager leads on-site personnel and oversees the community’s administrative, financial, leasing, resident-service, maintenance, and risk-management activities. The position requires at least 3 years of property management experience, Fair Housing certification before interacting with prospects or residents, and the ability to work evenings and weekends. The manager must be available 24 hours a day, 7 days a week, unless the regional property supervisor has been notified. Valiant Residential describes itself as a property management company with over 37 years of experience. It offers competitive total compensation, time off, health insurance options, 401(k) matching, career development opportunities, and a collaborative culture.

Requirements

At least 3 years of property management experience.
Ability to apply logical thinking to define problems, collect relevant data, establish facts, draw valid conclusions, and initiate appropriate action.
Strong verbal and written English communication skills for interacting with team members, residents, vendors, and other stakeholders.
Obtain Fair Housing certification before interacting with prospects or residents.
Computer skills, including keyboarding, internet searches, math, Microsoft Word, Excel, and Outlook, as well as community software applications.
Knowledge of OSHA laws and regulations.
Ability to work evenings and weekends.
Maintain a neat, clean, and professional appearance throughout the workday and whenever present in the community.
Comply with expectations in the Employee Handbook.
Successfully pass a drug test.

Nice To Haves

Bilingual Spanish language skills.
College degree.
Certified Apartment Manager (CAM) certification.
Accredited Resident Manager (ARM) certification.

Responsibilities

Screen, hire, orient, and train personnel using company techniques and directives; support staff, encourage teamwork, and lead by example.
Complete personnel administration promptly, including performance evaluations, salary reviews, timesheets, and status-change forms; determine transitions and promotions for on-site personnel.
File reports concerning work-related injuries.
Maintain accurate community transaction records and submit reports on time, including rent rolls, delinquency reports, move-ins and move-outs, and accounts payable; order office supplies.
Prepare annual budgets and income projections accurately and on time.
Ensure rents, late fees, and check charges are collected, posted, and deposited promptly; review, code, and approve invoices and make daily bank deposits.
Maximize occupancy and use marketing strategies to attract prospective residents.
Oversee leasing staff’s consistent and effective use of company procedures, including wait lists, phone techniques, application verification, and notifications.
Ensure leasing practices comply with federal, state, and local laws; obtain credit and criminal reports for prospective residents and verify compliance with company standards for income and rental history.
Prepare, process, and sign leases and related documents, or supervise others doing so; collect rent and late charges, manage delinquent accounts, and pursue lease renewals.
Send lease expiration notices at least 45 days before expiration and supervise leasing employees’ closing techniques.
Handle evictions and landlord liens; maintain resident files, including move-in sheets, move-out notices, security deposit dispositions, and warnings.
Ensure residents have a clean, safe, and well-maintained community; respond promptly to maintenance requests, communicate delays when parts must be ordered, maintain common areas, and ensure make-ready units are available.
Oversee risk management and emergency procedures; handle emergencies and report accidents and emergency situations to the Regional Community Supervisor immediately, preparing required reports.
Inspect the property and improvements regularly, record deficiencies, and take necessary action within budget limits; maintain key-control coding for units and areas.
Monitor parking for unauthorized vehicles, review weekly reports for accuracy and completeness, and supervise outside contractors working on the property.
Prepare the property for code, mortgage, and other inspections as directed by the Regional Community Supervisor.
Report employee violations of company policy to the Regional Community Supervisor and develop and enforce community policies and rules.
Remain available 24 hours a day, 7 days a week, unless the regional property supervisor has been notified.