Community Manager - TULSA, OK

Valiant Residential, LLC • Tulsa, OK

2d

About The Position

Valiant Residential is seeking a Community Manager to supervise, control, and plan the day-to-day activities of an apartment community. The role implements company policies, procedures, and programs to support a well-managed and well-maintained property, while ensuring compliance with regulatory agencies and investor requirements. The Community Manager leads on-site personnel and oversees the community’s administrative, financial, leasing, resident-service, maintenance, and risk-management activities. The manager must be available for emergencies 24 hours a day, seven days a week, unless the regional property supervisor has been notified.

Requirements

• At least 3 years of property management experience.
• Ability to apply logical thinking to define problems, gather relevant data, establish facts, draw valid conclusions, and initiate appropriate action.
• Strong verbal and written English communication skills for interaction with team members, residents, vendors, and other stakeholders.
• Obtain Fair Housing certification before interacting with prospects or residents.
• Proficiency with personal computers, keyboards, internet searches, mathematics, Microsoft Office (Word, Excel, and Outlook), and community software applications.
• Knowledge of OSHA laws and regulations.
• Ability to work evenings and weekends.
• Present a neat, clean, and professional appearance throughout the workday and when present in the community.
• Comply with expectations in the Employee Handbook.
• Successfully pass a drug test.

Nice To Haves

• Bilingual Spanish skills.
• College degree.
• Certified Apartment Manager (CAM) certification.
• Accredited Resident Manager (ARM) certification.

Responsibilities

• Screen, hire, orient, and train personnel using company directives and successful techniques.
• Support staff, promote teamwork, lead by example, and maintain a harmonious work environment.
• Handle personnel administration promptly, including performance evaluations, salary reviews, time sheets, and status-change forms.
• Determine transitions and promotions for on-site personnel.
• File reports concerning work-related injuries.
• Maintain accurate community transaction records and submit reports on time, including rent rolls, delinquency reports, move-in and move-out records, accounts payable, and office-supply orders.
• Prepare annual budgets and income projections accurately and on time.
• Ensure rents, late fees, and check charges are collected, posted, and deposited promptly.
• Review, code, and approve invoices for payment, and make daily bank deposits.
• Ensure the property is rented to full capacity and use marketing strategies to attract prospective residents.
• Oversee Assistant Community Manager and Leasing Agent compliance with leasing policies and procedures, including wait lists, phone techniques, application verification, and notification.
• Ensure leasing practices comply with federal, state, and local laws, and verify prospective residents’ credit, criminal, income, and rental-history qualifications.
• Prepare, process, and sign leases and related forms, or supervise others in doing so.
• Collect rents and late charges, handle delinquent accounts, or supervise others in doing so.
• Pursue lease renewals and send notices at least 45 days before lease expiration.
• Supervise leasing employees and ensure effective closing techniques.
• Handle evictions and landlord liens.
• Maintain resident files, including move-in sheets, move-out notices, security dispositions, and warnings.
• Ensure residents have a clean, safe, and well-maintained community.
• Ensure maintenance requests receive immediate, one-call handling when possible, and notify residents when parts must be ordered and work delayed.
• Maintain common areas and ensure make-ready vacant units are available.
• Oversee risk management and emergency procedures.
• Inspect the property and improvements regularly, document deficiencies, and take necessary action within budget limits.
• Maintain key-control coding for all units and areas.
• Handle emergencies, immediately report accidents and emergency situations to the Regional Community Supervisor, and prepare required reports.
• Be available 24 hours a day, seven days a week, unless the regional property supervisor has been notified.
• Monitor the parking lot for unauthorized vehicles.
• Review weekly reports for accuracy and completeness.
• Supervise outside contractors working on the property.
• Prepare the property for code, mortgage, and other inspections as directed by the Regional Community Supervisor.
• Report employee violations of company policy to the Regional Community Supervisor.
• Develop and enforce community policies and rules.

Benefits

• Competitive total compensation.
• Time off.
• Comprehensive benefits, including free health insurance options and 401(k) matching.
• Career development opportunities.
• Collaborative culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed