Community Manager - Menomonie
About The Position
The Community Manager is responsible for multifamily property operations, including performing or overseeing property accounting, leasing, marketing, and maintenance functions. Depending on the property’s size and staffing level, the manager may perform some or all essential functions. The role reports to a Senior Regional/Regional Property Manager. The manager oversees the property and staff in accordance with company policies and applicable state and federal laws. Responsibilities include leasing and resident screening, rent collection and accounting, vendor and purchasing coordination, budgeting and reporting, resident relations, staff supervision, maintenance oversight, property inspections, marketing, and lease renewals. The position also involves off-property errands and other duties needed to meet the needs of residents and the property. The work is conducted primarily in a temperature-controlled office with natural and artificial light. Outdoor activities involve seasonal weather and temperature fluctuations. The role is described as light in physical demand and includes frequent sitting, standing, walking, reaching, fingering, and grasping; occasional bending, crouching, and stooping; and lifting or carrying up to 25 pounds.
Requirements
- Accounting experience required.
- Valid driver’s license and current vehicle insurance.
- Must be able to perform the essential functions satisfactorily, with reasonable accommodation where applicable.
- Must have assertive collection skills and superior customer service and employee management skills.
- Must communicate effectively with all levels of management and personnel.
- Must be detail-oriented and able to focus despite occasional interruptions.
- Must be able to concentrate on intricate detail with some interruption and understand and relate the concepts behind specific ideas.
- Must be able to frequently sit, stand, walk, extend arms and hands forward and overhead, finger, and grasp; occasionally bend, crouch, or stoop; and lift and carry up to 25 pounds.
- Must have close and distance vision and the ability to adjust focus.
Nice To Haves
- High school education or equivalent preferred.
- Basic working knowledge of multifamily property management, including Fair Housing laws and regulations, building and grounds maintenance, resident relations, leasing, rent collections, eviction procedures, accounting principles, accounting software, and property safety is preferred.
- Industry certifications preferred.
Responsibilities
- Manage the property and staff in accordance with company policies and applicable state and federal laws and regulations.
- Meet prospective residents, show units, explain occupancy terms, and maintain the HUD/RD waiting list according to program requirements.
- Screen residents, approve applications, review qualifications, collect deposits, prepare lease forms, maintain complete lease files, and ensure correct accounting entries.
- Collect rent, issue receipts as necessary, post rentals in the accounting system, and make daily bank deposits according to posting procedures.
- Assist the Regional Manager with vendor selection; approve property purchases according to company policy; and verify receipt of products and services against invoices.
- Complete required weekly and monthly property reports and manage the petty cash fund.
- Assist the Senior Regional/Regional Property Manager or Vice President with developing the annual operating budget and manage the property within that budget.
- Perform evictions as required and participate in related legal proceedings when necessary.
- Resolve resident complaints, answer resident questions, and oversee resident activities.
- Assist with interviewing and training employees; schedule and monitor staff performance; conduct safety meetings, performance evaluations, and counseling; and complete employee paperwork.
- Monitor contracted work and ensure maintenance service requests are completed satisfactorily and promptly.
- Inspect vacant units for rental readiness, conduct move-out inspections, monitor common areas for problems and safety hazards, and coordinate needed improvements with the Regional Manager for investment manager approval.
- Monitor the market, implement rent increases and special programs, and manage lease renewals as instructed by the Senior Regional/Regional Property Manager or Vice President.
- Monitor property curb appeal, office and model appearance, and signage.
- Implement marketing strategies and assess their effectiveness.
- Conduct off-property errands, including purchasing supplies and post office mailings.
- Perform other duties as necessary to meet the needs of residents and the property.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
