Community Manager

Havenpark Communities•Iowa City, IA

19d•Onsite

About The Position

Havenpark Communities is seeking a Community Manager to lead a small on-site team and manage the full operation of a community of 449 homes. This role involves managing the budget, collections, leasing and occupancy, vendor relationships, and the daily experience of residents. The Community Manager will have decision-making authority and will be responsible for the results of the community's financial performance and overall resident satisfaction. This position is crucial to Havenpark's mission of making caring communities attainable for responsible residents across America.

Requirements

High school diploma or GED
Valid driver's license with a clean record
Ability to pass a criminal background check
Physically able to walk the community daily
Physically able to occasionally lift materials and supplies

Nice To Haves

Property management experience is welcome but not required.
A college degree is not required.
Backgrounds from property management, sales, the trades, retail and restaurant leadership, small business ownership, and the military are welcomed.
A track record of commitment (sustained run with one employer, or something built and stayed with).
Sales or customer-facing experience where results were measured.
Experience running an operation (a business, a store, a crew, or a budget).
Comfort working with maintenance and construction trades.

Responsibilities

Manage collections, including difficult conversations, respectfully and in compliance with the law.
Drive occupancy and leasing.
Oversee the resident home-sale process, including approving incoming applicants.
Manage contractors for landscaping, maintenance, and home rehabs, and set quality standards.
Lead a small team through busy and slow seasons.
Serve as the primary point of contact for residents, addressing their needs and concerns.
Manage community financial performance, including budget, expense management, and net operating income.
Ensure accurate billing, on-time rent collection, and legal notice execution in compliance with state law and Fair Housing standards.
Manage rentals, renewals, and approval of incoming residents in the resident home-sale (FSBO) process.
Develop and lead the on-site team.
Manage vendor and contractor relationships for landscaping, maintenance, and home rehabs.
Ensure curb appeal, amenities, safety standards, and capital projects are delivered on time and on budget.
Resolve resident issues with urgency and care, earn renewals, and foster a community people are proud to call home.