Community Manager, Onsite

Associated Asset Management (AAM)•Greenwood, IN

4d•Onsite

About The Position

Sagebriar at Del Webb is seeking a dynamic, enthusiastic, customer and staff-focused Community Manager for a new master-planned adult community in Greenwood, Indiana. This role requires an organized, energetic, and innovative thinker to set high expectations for residents and foster a vibrant social environment. The Community Manager will be primarily responsible for community management and effective customer service, with a deep understanding of Covenants, Conditions & Restrictions (CC&Rs) and management contracts. During the initial development phase, the focus will be on cultivating homeowner connectivity through social events, activities, gatherings, and educational opportunities.

Requirements

Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
Time Management: ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
High attention to detail.
Facilities management skills and experience.
Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
Exceptional organization and tracking skills.
Ability to function efficiently in a high volume, fast-paced environment.
Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
Ability to interact and work positively and effectively with staff and residents at all levels.
Ability to work collaboratively and cooperatively within the department as well as with other departments.
Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within an Active Adult HOA Community.
Effective and dynamic public speaking skills.
Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm.
High school diploma or GED.
Two (2) years of full-time, paid, professional experience in a Community Manager role encompassing:
Proven customer service experience with a strong emphasis on problem-solving, seeking harmony, and defusing conflict.
Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
Contract administration.
Vendor management.
Meeting facilitation with boards of directors and/or business partners.
In-depth knowledge of budgets, financial administration, and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
HR and personnel management experience.
Valid driver’s license.

Responsibilities

Manage the business of the association in conjunction with the Board of Directors to maintain property values, foster positive owner/resident relations, and ensure a high quality of life for all Association members.
Develop a strong working relationship with community board members, committee members, and owners using exceptional leadership and interpersonal skills.
Recommend and implement procedures to ensure compliance with federal, state, and local laws regarding community association management, including state disclosure requirements for resale buyers.
Perform community tours as required by governing documents and management contracts, track non-compliance issues, send notices, and follow established fine and collection policies.
Manage the architectural control process, ensuring compliance with Design Guidelines and policies, and handle all owner communication regarding compliance matters.
Plan, organize, and assist the Board in conducting Board and annual membership meetings, including preparing board packages and providing required meeting notifications.
Review monthly financials and submit accounts payable to the management company.
Establish, draft, execute, and supervise the community's annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community accounts payable, manage delinquent accounts, and approve/code vendor invoices.
Secure competitive contract bids, present comparative bid reviews, supervise contract compliance, and oversee community and contractor liability insurance requirements.
Supervise on-site association staff, chair staff meetings, and communicate/coordinate management activities.
Review incident reports, respond to incidents, and implement timely solutions.
Identify, coordinate, and market all community events, programs, and services, soliciting resident input and involvement.
Oversee the New Resident Orientation as applicable.
Work with local businesses to create partnerships for sponsorship opportunities.
Update the website and send out Eblasts for optimum community communication.
Perform other related duties as directed.