Community Manager, Onsite

AAM Brand•Greenwood, IN

3d•Onsite

About The Position

Sagebriar at Del Webb is seeking an enthusiastic, energetic, out-of-the-box thinking Community Manager for an exciting new master-planned adult community in Greenwood, Indiana. This role is designed for someone who is well-organized, fun, energetic, and looking for a challenging and rewarding position. The Community Manager will set high expectations for residents and be responsible for cultivating a culture of homeowner connectivity through the planning of social events, activities, gatherings, and educational opportunities. The primary responsibility is to provide community management and effective customer service, ensuring a high quality of life for all Association members by understanding and enforcing Covenants, Conditions & Restrictions (CC&Rs) and management contracts.

Requirements

High school diploma or GED.
Two (2) years of full-time, paid, professional experience in a Community Manager role.
Proven customer service experience with an emphasis on problem-solving, seeking harmony, and defusing conflict.
Experience working with HOAs or other entities involving knowledge and enforcement of Governing Documents.
Contract administration experience.
Vendor management experience.
Meeting facilitation experience with boards of directors and/or business partners.
In-depth knowledge of budgets, financial administration, and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
HR and personnel management experience.
Valid driver's license.
Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
Time Management: ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
High attention to detail.
Facilities management skills and experience.
Ability to function efficiently in a high volume, fast-paced environment.
Ability to proficiently utilize computer programs and company database systems, including Microsoft Office, internet, and e-mail systems.
Ability to interact and work positively and effectively with staff and residents at all levels.
Ability to work collaboratively and cooperatively within the department as well as with other departments.
Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within an Active Adult HOA Community.
Effective and dynamic public speaking skills.
Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm.

Responsibilities

Manage the business of the association in conjunction with the Board of Directors to maintain property values, foster positive owner/resident relations, and ensure a high quality of life.
Develop a strong working relationship with community board members, committee members, and owners using exceptional leadership and interpersonal skills.
Recommend and implement procedures to ensure compliance with federal, state, and local laws regarding community association management and state disclosure requirements for resale buyers.
Perform community tours to ensure compliance with governing documents and management contracts, track non-compliance issues, send notices, and follow established fine and collection policies.
Manage the architectural control process, ensuring compliance with Design Guidelines and policies, and handle all owner communications regarding compliance matters.
Plan, organize, and assist the Board in conducting Board and annual membership meetings, including preparing board packages and providing meeting notifications.
Review monthly financials and submit accounts payable to the management company.
Establish, draft, execute, and supervise the community's annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor accounts payable, manage delinquent accounts, and approve/code vendor invoices.
Secure competitive contract bids, present comparative bid reviews, supervise contract compliance, and oversee community and contractor liability insurance requirements.
Supervise on-site association staff, chair staff meetings, and communicate/coordinate management activities.
Review incident reports, respond, and implement timely solutions.
Identify, coordinate, and market community events, programs, and services, soliciting resident input and involvement.
Oversee the New Resident Orientation as applicable.
Collaborate with local businesses for sponsorship opportunities.
Update the website and send out Eblasts for community communication.
Perform other related duties as directed.