Community Manager - Converge

LSA Management•Durham, NC

3d•Onsite

About The Position

The Community Manager is responsible for the overall operational, financial, and regulatory success of a multifamily affordable housing community. This position oversees leasing performance, resident relations, property compliance, team leadership, and financial management while ensuring exceptional service for residents and stakeholders. This is an ideal opportunity for a results-oriented property management professional with LIHTC (Low-Income Housing Tax Credit) experience who thrives in a fast-paced environment and enjoys leading high-performing teams.

Requirements

1+ year of experience as a Community Manager
3+ years of multifamily property management experience
1+ year of LIHTC / Affordable Housing / Tax Credit compliance experience
Proven experience managing property operations, occupancy, and financial performance
Strong understanding of LIHTC and Affordable Housing regulations
Budgeting, rent collections, and financial reporting experience
Excellent leadership, organizational, and communication skills
Strong conflict resolution and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Self-motivated, proactive, and results-driven

Nice To Haves

Experience with RealPage
Affordable Housing certifications (CPO, COS, TCS, HCCP, or equivalent)

Responsibilities

Oversee all daily property operations to ensure a safe, well-maintained, and welcoming community.
Deliver exceptional customer service and resident satisfaction.
Drive occupancy goals through effective leasing and retention strategies.
Ensure compliance with LIHTC, Tax Credit, and Affordable Housing program requirements.
Maintain accurate resident files and documentation.
Prepare for audits, inspections, and reporting requirements.
Manage property budgets and financial performance.
Monitor rent collections, delinquency, occupancy, and expenses.
Analyze monthly reports and implement strategies to maximize property performance.
Supervise, coach, and develop on-site team members.
Foster accountability, engagement, and professional growth.
Collaborate with regional leadership to achieve operational goals.
Partner with maintenance teams to ensure timely completion of work orders and property upkeep.
Manage vendor relationships and service contracts.
Build positive relationships with residents and community stakeholders.
Resolve resident concerns professionally and efficiently.
Lead initiatives that strengthen community engagement and resident retention.