Community Manager

Kalos Residential • Louisville, KY

12d • Onsite

About The Position

Our core purpose is straightforward: be the best multifamily owner/operator in the country. We back that up with disciplined operations, high standards, and people who take real ownership of their work. We manage our own communities because we believe great management is a competitive advantage. That belief only holds if the people running our communities are exceptional. That's where you come in. This role is built for someone who moves with urgency, sets a high bar, and gets things done without being told twice. You'll be measured on outcomes, not activity. The right person doesn't need to be managed; they need to be supported and then trusted to perform. You'll thrive here if you're someone who: Runs toward accountability rather than away from it Keeps things moving even when conditions aren't perfect Holds the line on quality without getting lost in the weeds Brings energy and momentum to the people around you

Requirements

• 3+ years of on-site community management experience with exposure to leasing, operations, and team leadership
• Proficiency with Entrata or a comparable property management platform
• Competency in Microsoft Office Suite (Word, Excel, Outlook)
• Demonstrated ability to hit or exceed financial and occupancy targets
• Fair Housing certification required prior to interacting with prospects or residents; working knowledge of OSHA regulations
• High school diploma or equivalent
• Available to work evenings and weekends when needed
• Reliable transportation for on-site presence and occasional travel to competitor communities
• Ability to pass a credit and criminal background check
• Willingness to assist other communities or departments when needed

Nice To Haves

• Experience managing a community of 100+ units
• CAM or ARM designation
• College degree

Responsibilities

• Hire, develop, and hold your on-site team accountable.
• Conduct weekly team meetings, manage scheduling, coordinate with maintenance, and address performance issues promptly and with documentation.
• Set and enforce the standard for how people are treated, from first inquiry through move-out.
• Ensure leasing, renewals, maintenance follow-through, retention, and conflict resolution are handled effectively.
• Ensure service requests are followed up within 48 hours.
• Ensure leases and paperwork are completed accurately and entered into Entrata daily.
• Conduct regular inspections of the community's physical asset.
• Walk models and market-ready units daily.
• Coordinate work orders and vendor scheduling.
• Respond immediately to unsafe conditions.
• Own the Emergency Response Plan, ensuring proper handling of any community emergency to minimize liability.
• Own the budget at a line-item level.
• Drive revenue through occupancy and pricing.
• Manage expenses with discipline.
• Assist in annual budget preparation.
• Ensure rents and fees are collected and deposited on time.
• Process all A/P invoices and monthly PCard reconciliations accurately.
• Identify problems before your Regional Manager has to.
• Ensure all residents maintain required renter's insurance.
• Ensure all vendors carry appropriate coverage and credentials.
• Submit purchase orders, invoices, scorecards, accruals, move-out documentation, rent rolls, and delinquency reports accurately and on time.

Benefits

• Competitive base salary commensurate with experience
• Performance-based bonus tied to community and company results
• Housing benefit
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Real career growth: we promote from within and invest in people who invest in themselves

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED