Community Manager - Bilingual|Houston, Texas, 77074
About The Position
Ashford Communities is seeking a bilingual Community Manager for two multifamily communities in Houston, Texas. The role oversees community operations, team performance, marketing and leasing, resident service, maintenance coordination, vendor management, cost control, and reporting. The company describes its culture as focused on teamwork, trust, fun, and customer care, and highlights employee recognition and advancement opportunities. The Community Manager hires, trains, and mentors employees; works with the marketing department and leasing team to develop and implement campaigns; follows up with prospective residents and supports tours and applications; and maintains relationships with residents through responsive service and monthly events. The position coordinates maintenance requests, unit preparation, vendors, budgets, and compliance with company processes and policies. Compensation is a base salary of $38,000–$60,000 plus potential monthly bonuses.
Requirements
- Fluency in English and Spanish.
- One to two years of multifamily apartment property-management experience.
- Ability to prioritize tasks according to community needs.
- Ability to establish and maintain productive working relationships among team members.
- Ability to plan, manage, and prioritize resources to meet organizational goals.
- Ability to use judgment to make decisions and determine corrective actions and solutions.
- Ability to use technology tools effectively and efficiently.
Nice To Haves
- Experience as a Community Manager is preferred.
- Experience with RealPage Unified platform, OneSite, Google Suite, Community Boss, Gatewise, Asana, Facilities+, or Funnel.
- Supervisory skills in directing, motivating, and assessing others; identifying improvements or corrective actions; resolving coworker disputes; giving difficult feedback; and helping teams work together.
- Ability to monitor project milestones, adjust plans, and hold oneself and others accountable.
- Ability to identify root causes of problems and propose solutions to upper management.
Responsibilities
- Hire, train, and mentor employees and build high-performing teams aligned with Ashford values and behaviors.
- Work with the marketing department and leasing team to create and implement digital and local marketing campaigns.
- Follow up on qualified prospective-resident traffic, conduct community tours, and close applications.
- Conduct and evaluate monthly market surveys to maintain competitiveness.
- Manage service requests with the maintenance team promptly.
- Coordinate in-house maintenance employees and vendors or contractors to prepare units quickly and cost-effectively.
- Build and maintain cordial, professional relationships with residents by listening to their needs and providing prompt service.
- Organize monthly resident events and activities.
- Ensure vendors perform their duties as required and manage invoices as due.
- Manage costs within budget while caring for assets and maintaining the community through regular and periodic maintenance.
- Provide reports as required by management and follow company processes and policies.
- Perform other activities as required for the community.
Benefits
- Competitive salary and monthly performance bonuses.
- Paid time off, with increased paid time off based on length of employment.
- Health and welfare benefits.
- Supplemental benefits.
- Rental-rate discount for full-time employees who live at Ashford Communities.
- Continuous education and tuition reimbursement.
- Advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
