Community Manager - Anchor at Gulf Harbors

Dominium•New Port Richey, FL

1d•Onsite

About The Position

Dominium is seeking a motivated Community Manager to join their team at Anchor at Gulf Harbors, a 388-unit apartment community in New Port Richey, FL. Until the property is operational, the selected candidate will work at Regency Palms, a 200-unit apartment community in Port Richey, FL. The Community Manager is responsible for managing the property to maximize occupancy, collections, physical appearance, resident retention, and compliance. This role involves establishing and maintaining positive resident relations, ensuring day-to-day operations run smoothly, and upholding professionalism within the community.

Requirements

2-year degree in a related field or equivalent combinations of education and experience.
Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English).
Ability to speak in front of groups of people.
Must be reliable.
Exceptional time management and organizational skills.
Must be able to think independently.
Must be able to work with minimal supervision.
Must be able to coach, mentor, and manage others.

Nice To Haves

4-year degree preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
The ability to speak a second language is a plus.

Responsibilities

Manages daily operations and may fulfill duties of open positions, including caretaking, housekeeping, groundskeeping, and light maintenance to ensure the community's physical appearance and cleanliness.
Acts as a liaison between corporate staff and on-site management/maintenance personnel.
Meets with staff to discuss business, including occupancy goals, renewals, and projections.
Prepares and conducts employee orientation and training, partnering with Human Resources as needed.
Conducts performance reviews and makes recommendations for salary increases and/or advancement.
Hires and terminates employees in accordance with company policy, federal and state laws, and under the direction of the Area/Regional Manager and Human Resources.
Maintains employee records for attendance, PTO, and performance management.
Works with residents to establish good communication and resident retention programs, resolving issues fairly and promptly.
Follows Dominium's purchase order and purchasing procedures.
Oversees and adheres to all appropriate company accounting directives.
Works within the established budget and immediately notifies the Area/Regional Manager of any potential variations.
Collects rent and all monies due on the first of the month, employing thorough collection procedures.
Handles eviction processes and ensures files are sent to collection agencies per policy.
Manages all details of move-ins and move-outs, paying close attention to unit inspection checklists.
Reviews move-out charges to maximize chargebacks and compares them to the move-out checklist.
Processes applicant files for screening in accordance with the property's designated housing programs in a timely and accurate manner.
Reports accidents and emergency situations immediately.
Addresses and corrects all internal and external audit findings within designated timeframes.
Maintains and/or documents all community records, files, and reports in the property management database.
Conducts monthly safety meetings with all staff.
Responds to internet leads and reviews weekly traffic reports, closing ratios, renewal opportunities, and guest card follow-up procedures.
Reviews and signs all lease agreements.
Partners with corporate Marketing as needed.
Ensures all maintenance requests are handled promptly and efficiently according to Dominium's policies.
Continuously inspects the property for improvements, recording deficiencies and taking necessary action within budget.
Ensures the property is presentable at all times by regularly walking the property, including vacant units, grounds, and common areas.
Reviews work order response times and follows up with residents to ensure satisfaction.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry for reports.
Checks important audit issues daily, such as key boxes, staff appearance, and job postings.
Supervises outside contractors or vendors to ensure quality workmanship and adherence to contracts.
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and related manuals (e.g., Preventative Maintenance, Yardi).
Stays current and knowledgeable of federal, state, and local laws and regulations related to property management and resident needs.
Performs other duties as assigned by the Area/Regional Manager.
Supervises all site personnel, trains staff, and is responsible for work performed by staff or contract vendors.
Establishes schedules and assigns necessary personnel for community management and maintenance.