Community Manager

TM ASSOCIATES MANAGEMENT INC • Ashburn, VA

27d • $70,000 - $75,000 • Onsite

About The Position

TM Associates is a family-owned business dedicated to its mission and values, focusing on providing excellent resident experiences. With a history of growth from seven to over 500 team members, the company is committed to building and managing high-quality communities. The Community Manager will receive general supervision and direction from their Regional Manager and the Management Agent (TMAM), with the potential to make discretionary decisions. Communication with the Owner will be through TM Associates Management Officers. The Community Manager is accountable for the complete operation of the site, supervising all TMAM staff associated with the community and ensuring their performance standards. TM Associates is an Equal Opportunity Employer.

Requirements

• 3 years onsite experience
• Responsible for assuring that the tenants receive prompt, efficient, courteous, and quality service, including immediate acknowledgement of any complaints with prompt action to find a resolution.
• Counseling and referring residents as appropriate
• Achieving and maintaining as close to 100% occupancy as possible
• Performing recertification of residents income, where applicable
• Provide direction to and assurance that rental programs are properly executed
• Assure the provision and maintenance of efficient mechanical operations, adequate buildings and equipment; and be responsible for the employment of qualified and competent maintenance personnel and establishment of good tenant relations with maintenance personnel
• Regularly inspect the buildings, grounds and physical appearance of the property, deferred maintenance, and other related data.
• Prepare reports based upon regular inspection, outlining property condition, including cleanliness of buildings and grounds, and a summary of maintenance operations.
• Inform the Regional Manager of any observed deferred maintenance and property deficiencies in writing, noting specific locations, conditions, and recommendations for corrective measures.
• Provide direction and guidance to the maintenance staff, assign work priorities, and determine the extent of repairs and necessary corrective measures.
• Establish central office procedures with the approval of the Regional Manager
• Interview all potential residents and process verifications to determine eligibility.
• Confer with the Regional Manager on all evictions, lease violations, and special arrangements.
• Rent Collection and Record keeping, including frequent trips to banks
• Possess a valid driver’s license and a driving record acceptable to TMAM for site errands, including trips to banks, stores and other vendors.
• Be responsible for all job assignments, explain employee duties and responsibilities, and inform operating staff of policies and procedures.
• Maintain files containing written records of maintenance services, equipment readings, operating manuals, inventory and a library consisting of pertinent data relating to equipment and buildings.
• Purchasing needed supplies and equipment, within budget constraints. Maintain necessary administrative records of purchases.
• Develop and implement site activities for residents such as special events and recreation activities
• Prepare and respond to all pertinent correspondence
• Attend mandatory meetings and seminars
• Able to communicate both orally and in writing using English and use of basic arithmetic skills.
• Must have access to reliable vehicle transportation for errands from property.

Nice To Haves

• Designations a plus

Responsibilities

• Assure that tenants receive prompt, efficient, courteous, and quality service, including immediate acknowledgement of complaints and prompt action to find a resolution.
• Counsel and refer residents as appropriate.
• Achieve and maintain close to 100% occupancy.
• Perform recertification of residents' income, where applicable.
• Provide direction and assurance that rental programs are properly executed.
• Assure the provision and maintenance of efficient mechanical operations, adequate buildings and equipment.
• Employ qualified and competent maintenance personnel and establish good tenant relations with maintenance personnel.
• Regularly inspect the buildings, grounds, and physical appearance of the property, noting deferred maintenance and other related data.
• Prepare reports based on regular inspections, outlining property condition, cleanliness of buildings and grounds, and a summary of maintenance operations.
• Inform the Regional Manager in writing of any observed deferred maintenance and property deficiencies, noting specific locations, conditions, and recommendations for corrective measures.
• Provide direction and guidance to the maintenance staff, assign work priorities, and determine the extent of repairs and necessary corrective measures.
• Establish central office procedures with the approval of the Regional Manager.
• Interview all potential residents and process verifications to determine eligibility.
• Confer with the Regional Manager on all evictions, lease violations, and special arrangements.
• Manage rent collection and record keeping, including frequent trips to banks.
• Be responsible for all job assignments, explain employee duties and responsibilities, and inform operating staff of policies and procedures.
• Maintain files containing written records of maintenance services, equipment readings, operating manuals, inventory, and a library of pertinent data relating to equipment and buildings.
• Purchase needed supplies and equipment within budget constraints and maintain necessary administrative records of purchases.
• Develop and implement site activities for residents such as special events and recreation activities.
• Prepare and respond to all pertinent correspondence.
• Attend mandatory meetings and seminars.
• Other duties and responsibilities as assigned by Regional Manager and/or TMAM Management.

Benefits

• Full medical, dental and vision insurance at an affordable rate on the first day after the first full calendar month of employment.
• 401K match program, eligible to start contributing on your first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed