Community Manager

STEADFAST MANAGEMENT COMPANY•Goose Creek, SC

1d•Onsite

About The Position

The Community Manager works to establish and maintain positive, productive relationships with the community, government agencies, industry professionals, suppliers, vendors, outside contractors servicing the community, site employees, members of the compliance and accounting departments, and with all residents, ensuring consistent application of Community Policies. This role involves overseeing administration, marketing, leasing, physical asset maintenance, and financial reporting and controls for the community.

Requirements

Demonstrate ability to multi-task and meet various deadlines.
Exceptional scheduling and organizational skills.
Computer literate, specifically MS Word, Excel (advanced level preferred) and Outlook for Windows.
Well-developed interpersonal and communication skills.
Strong decision-maker with the ability to negotiate effectively.
Ability to climb stairs and ladders if necessary.
Ability to safely drive a golf cart.
Must be flexible to work after-hours in emergency situations.
Must maintain a valid Local State Driver’s License at all times.
Must maintain valid automobile insurance at all times.
Knowledge of Yardi Residential preferred.
Minimum three years on-site experience as a Community Manager supervising subordinates or strong skills as an Assistant Community Manager.
Ability to manage finances and work within a budget.
Demonstrate integrity on personal as well as a professional level.
Exceptional communication skills.
Attentive to details.
Team player with a strong work ethic and ability to interact with a variety of people and personality types.
Ability to solve problems involving residents, personnel, finances, equipment failure, and emergency situations while remaining calm, rational, and professional.
Ability and willingness to substitute for any position when needed, from Regional Manager, to janitor, to receptionist.

Nice To Haves

Advanced level MS Excel skills.
Knowledge of Yardi Residential.

Responsibilities

Ensure 100% compliance with all regulations by being familiar with all Regulatory Agreements and related agencies.
Be aware of all relevant laws and agency regulations, including fair housing, sexual harassment, disability accommodations, and landlord-tenant relationships.
Train, supervise, and develop on-site personnel.
Prepare management plans, marketing plans, vendor contracts, and budgets.
Report property issues and potential liabilities to management staff with recommendations.
Handle emergencies following company policies and procedures.
Maintain community files and records.
Determine employee strengths and weaknesses, set goals, and improve individual performance.
Perform employee evaluations and make recommendations for salary increases and/or promotions.
Assist with special projects and administrative tasks.
Understand the target market by outlining marketing goals, preparing market surveys, and managing advertising and promotions.
Review and sign rental applications, compliance forms, and lease documents for accuracy and compliance.
Inspect the property regularly and report safety hazards, property damage, and needed repairs.
Follow up on repairs to verify completion and compliance with safety policies.
Conduct annual unit inspections to determine budget needs and resident compliance.
Take maintenance service requests from residents and follow up on service calls.
Coordinate with the maintenance supervisor for scheduling staff, preventative maintenance, and resident service requests.
Evaluate maintenance operations for cost efficiency.
Supervise vacant apartment turnover procedures.
Ensure outside vendors and contractors comply with Steadfast Vendor Management System requirements.
Monitor purchases of routine supplies and materials to stay within budget.
Make recommendations and solicit bids for major physical repairs, replacements, and improvements.
Collect rents and control delinquency.
Serve legal documents and process/supervise eviction proceedings.
Attend court hearings when necessary to represent the owner.
Maintain necessary records of all financial transactions.
Deposit all funds daily.
Assist in the preparation of monthly financial accounting reports and explanation of budget variances.
Approve and report payroll information to the corporate office.
Prepare and update inventory of all equipment and supplies.
Delegate authority to key employees with prior approval.
Report all accidents involving bodily injury or material property damage to the Corporate Risk Manager within 24 hours.
Assist with special projects and other assignments as needed.