Community Manager

Career Opportunities with South Oxford Management•Norwalk, CT

19d•$70,000 - $85,000

About The Position

The Community Manager is the powerhouse that drives the community. They manage and coordinate people, activities, and available resources to provide a seamless community to residents, future residents, visitors, and team members. The Community Manager is responsible for all aspects of the community's operation and performance.

Requirements

High School diploma or equivalent; bachelors degree preferred
Three or more years of experience in property management, with at least one year as a Community Manager
Willing to work a flexible schedule, including weekends and holidays
A sharp, professional appearance
Must be able to walk the property, which includes climbing stairs
Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, and carry supplies
Stand for extended periods of time
May be required to lift up to 25 pounds without assistance
Dynamic team leadership and communication abilities
Working Knowledge of Fair Housing Laws
Working knowledge of Affordable Housing programs
Proficiency in Microsoft Office (Word, Excel, and Outlook)
Able to multitask and meet deadlines in a timely manner
Knowledge of Yardi or other industry software preferred

Responsibilities

Hire, train, and supervise all team members through a positive mentoring approach
Empower team members by setting high goals to challenge your team, while also holding yourself accountable for their success
Assist in the hiring process by vetting candidates to select viable candidates
Provide comprehensive feedback to all team members, document, and facilitate disciplinary procedures as necessary
Work closely with the Maintenance Supervisor to monitor and schedule make-readies and other maintenance activities like capital projects progress, and preventive maintenance programs
Oversee day-to-day business operations of the community
Drive occupancy and NOI through strategic marketing and leasing
Manage resident relations, conflict resolution, and retention efforts
Lead a high-performing team to achieve occupancy, rent growth, and customer service goals
Interface with leadership on occupancy data and service KPIs
Prepare operating budgets and maintain vendor relationships
Prepare and execute a community budget
Prepare weekly and monthly reports
Ensure that rent is collected and posted in a timely manner, and bank deposits are made immediately
Maintain open communication with vendors and contractors concerning work scheduling, billing, vendor relations, and certificates of insurance
Submit invoices for payment promptly
Suggest rental rate recommendations to the Regional Manager
Have a strong working knowledge of the market and comps
Report liability and community incidents to the required distribution group
Meet financial targets by setting rents, collecting revenue, and managing expenses effectively.
Ensure compliance with Fair Housing, OSHA, and company policies.
Oversee the screening process and vetting of applicants for creditworthiness
Assume responsibility for the office and model apartments opening on schedule and in excellent condition
Provide outstanding customer service to residents and future residents
Take pride in the apartment community; visually inspect and address areas of concern, keep the community clean, and report service needs to maintenance team members
Maintain an organized environment even during busy times
Build relationships with residents through courteous and timely responses to needs and concerns
Think safety first and ensure that unsafe conditions are corrected promptly
Visually inspect/prepare the entire property (office, models, compactor, vacant areas, curb appeal, and amenity areas) daily for cleanliness. Inspect and touch up model and vacant units.
Responsible for maintaining the work area and office cleanliness
Perform additional duties as assigned by the district or regional manager