Community Manager - Menomonie

Impact Seven Inc•Menomonie, WI

18d•Onsite

About The Position

The Community Manager is responsible for multifamily property operations, including performing or overseeing property accounting, leasing, marketing, and maintenance functions. Depending on property size and staffing, the manager may not personally perform every essential function. The manager reports to a Senior Regional/Regional Property Manager. The role manages the property and its staff in accordance with company policies and procedures and applicable state and federal laws. It includes resident leasing and screening, lease and rent administration, property accounting and reporting, budgeting, purchasing, vendor coordination, resident relations and activities, employee supervision, maintenance oversight, unit and common-area inspections, and marketing and lease-renewal activities. The manager may also conduct off-property errands and perform other duties needed to meet the needs of residents and the property.

Requirements

High school education or equivalent preferred.
Accounting experience required.
Valid driver’s license and current vehicle insurance.
Basic working knowledge of multifamily property management, including Fair Housing laws and regulations, building and grounds maintenance, resident relations, leasing, rent collections, eviction procedures, accounting principles and accounting software, and property safety is preferred.
Assertive collection skills and superior customer service and employee management skills.
Ability to communicate effectively with all levels of management and personnel.
Detail-oriented and able to focus despite occasional interruption.
Ability to concentrate on intricate detail with some interruption and understand and relate the concepts behind specific ideas.
Ability to meet the physical demands of light work, including frequently sitting, standing, walking, extending arms and hands forward and overhead, fingering, and grasping; occasionally bending, crouching, or stooping; and lifting and carrying up to 25 pounds.
Close and distance vision and the ability to adjust focus.

Nice To Haves

Industry certifications preferred.
Basic working knowledge of multifamily property management topics, including Fair Housing, maintenance, resident relations, leasing, rent collections, eviction procedures, accounting, accounting software, and property safety is preferred.

Responsibilities

Manage the property and staff in accordance with company policies, procedures, and applicable state and federal laws and regulations.
Meet prospective residents, show units, and explain occupancy terms.
Maintain the HUD/RD waiting list in accordance with program requirements.
Screen residents, approve potential resident applications, and review qualifications.
Collect deposits, complete lease forms, ensure lease files are complete, and post correct entries in the accounting system.
Collect rent, issue receipts as needed, and ensure rental payments are posted in the accounting system.
Make bank deposits daily in accordance with posting procedures.
Assist the Regional Manager with vendor selection and approve property purchases in accordance with company policy.
Verify receipt of products and services against invoices.
Complete required weekly and monthly property reports.
Manage and be accountable for the petty cash fund.
Assist the Senior Regional/Regional Property Manager or Vice President with the annual operating budget and manage the property within that budget.
Conduct evictions as required and participate in related legal proceedings when necessary.
Resolve resident complaints, answer resident questions, and oversee resident activities.
Assist with interviewing and training new employees; schedule and monitor daily staff performance.
Conduct safety meetings, performance evaluations, and counseling, and complete employee-related paperwork.
Monitor contracted work and ensure maintenance service requests are completed satisfactorily and on time.
Inspect vacant units for rental readiness, conduct move-out inspections, and monitor common areas for problems and safety hazards.
Coordinate with the Regional Manager to obtain investment manager approval for needed improvements.
Monitor the market and implement rent increases, special programs, and lease renewals as instructed by the Senior Regional/Regional Property Manager or Vice President.
Monitor property curb appeal, office and model appearance, and signage; implement and assess marketing strategies.
Conduct off-property errands, including purchasing supplies and making post office mailings.
Perform other duties as necessary to meet resident and property needs.