Community Manager

Havenpark Communities•Lincoln, NE

20d•Onsite

About The Position

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 100+ communities and more than 30,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities. At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness. As a Community Manager, you are the heartbeat of your community and the person who helps new residents find their home. You will lead your on-site team, own the financial and physical health of the community, and personally guide prospective buyers through the purchase of a home, from the first visit to move-in day. Running a thriving community takes more than operational know-how. It takes genuine care for the people who live there, the team that keeps it running, and the standards that make it a place worth calling home. You will be empowered to make decisions and supported by a collaborative field leadership team every step of the way.

Requirements

3+ years of experience in property management; manufactured housing experience is a plus.
A track record in sales, with the confidence to prospect, follow up, and close, and comfort owning a personal sales goal.
Familiarity with CRM tools (HubSpot preferred) and online home listing platforms.
Strong organizational skills, sharp attention to detail, and a solutions-oriented mindset.
Excellent written and verbal communication, with the ability to connect with residents, prospects, team members, and leadership alike.
Comfortable managing multiple priorities in a fast-paced environment.
High school diploma or GED required; Associate's or Bachelorâ€™s degree preferred.
Valid driver's license with a clean driving record, and the ability to pass a criminal background check.
Physical ability to walk the community regularly and occasionally lift materials and supplies.

Nice To Haves

manufactured housing experience is a plus
Associate's or Bachelorâ€™s degree preferred

Responsibilities

Build and sustain a high-performing team culture grounded in our core values: Respect, Grit, Collaboration, Stewardship, and Boldness.
Coach and align your team around shared community goals and company priorities.
Ensure your community meets or exceeds monthly and quarterly targets for net operating income, occupancy, collections, and home sales.
Conduct regular one-on-one meetings with each direct report reviewing goals, metrics, and progress while providing ongoing coaching and performance management activities.
Own the home sales experience for your community: prospecting, lead follow-up, showings, qualification, and closing.
Manage leads and your sales pipeline in our CRM (HubSpot), keeping information accurate and current.
Prepare and maintain home listings and their quality across our listing platforms.
Work every prospect toward a home and support full occupancy across your community.
Facilitate the community application and lease signing of a sale of a resident-owned home to a new resident.
Track and protect a positive net operating income (NOI) for your community.
Manage expenses strategically through close oversight of vendors, suppliers, and staff spending.
Ensure rent is billed accurately and collected on time, keeping delinquency low.
Execute all required legal notices and payment agreements in compliance with state law and Fair Housing Standards.
Maintain beautiful, well-kept homesites and common areas that residents are proud to come home to.
Manage grounds vendors, keep the community to our curb appeal and Green and Clean standards, and execute mystery shop action plans.
Identify capital project needs and property risks in your community and surface them to your Regional Vice President and the Capital Projects team.
Coordinate site access, scheduling, and vendor logistics for capital work, and support pre-construction planning at your community.
Provide on-site progress visibility, hold work to Havenpark standards, and confirm completion so projects are delivered on time, on budget, and on scope.
Coordinate home readiness with support from vendors and capital projects team so new homes and rehabs are show-ready and ready to sell: coordinate the final walkthrough and punch list, verify that homes marked complete are truly ready, and confirm a clean turnover.
Create a resident experience worth renewing, addressing issues with urgency, empathy, and follow-through.
Execute intentional touchpoints across the resident journey to drive satisfaction and year-over-year renewals.
Generate Google reviews, resolve resident tickets, maintain accurate resident ledgers and monthly billing, and ensure work orders are resolved within 48 hours.