Community Manager

Kiln • Bellevue, WA

12d • Onsite

About The Position

Kiln is a flex-office and lifestyle brand that delivers an exceptional experience to elevate the performance and lifestyle of its members through an ecosystem of people, products, places, and spaces. Kiln, which opened its first two locations in 2018, is rapidly expanding throughout the western United States and is pioneering the future of hybrid work within the 'flex-office' niche of the broader commercial real estate sector. The Community Manager will be the face of the Kiln brand in Manhattan Beach. This role will lead the curation of a vibrant community, recruit and manage a first-rate team, and ensure all aspects of the Kiln site run seamlessly to provide a dynamic and frictionless working environment for members. The Community Manager will be responsible for providing a world-class experience for Kiln members and guests, driving top- and bottom-line growth for the site through P&L ownership, and implementing practices to ensure operational excellence for the community.

Requirements

• Energetic, people-oriented professional
• Minimum 5 years' experience in Hospitality Management
• A 'local' or several years' experience in the geographic area
• A strong, active professional network
• Experience managing a team of more than two people
• Cold-outreach experience
• Project management and business operations experience
• Exceptional organizational and multitasking skills
• Strong verbal and written communication skills
• Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Familiarity with the Coworking and Hospitality Industry
• Passion and understanding for entrepreneurial communities
• Passion and understanding for Kiln’s mission and values

Nice To Haves

• People-first mindset
• High integrity and accountability
• Empathetic, dependable, and self-aware
• Entrepreneurial spirit
• Passion for building community
• Genuine alignment with Kiln’s mission and values

Responsibilities

• Design and implement community initiatives that foster connections, including events, member introductions, and communications.
• Achieve financial KPIs and revenue targets through membership sales, event revenue, and operational efficiency.
• Oversee site operations, ensuring a frictionless experience for members. Coordinate repairs, maintenance, and improvements as needed.
• Recruit and manage a talented team, guiding their professional development and ensuring they meet individual and team objectives.
• Actively participate in local events, network with businesses, and elevate Kiln's presence in the Manhattan Beach market.
• Manage a robust calendar of events, balancing educational, member appreciation, and lead-generating programming to enhance the community experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed