Community Manager

Woda Cooper•Milan, MI

20d•Hybrid

About The Position

Woda Cooper Companies, Inc. is seeking a Community Manager to oversee two properties: Milan Village in Milan, MI and Hallet Crossing in Michigan Center, MI. This role is responsible for maintaining positive resident relations, managing leasing activities, ensuring property upkeep, handling financial transactions, and adhering to compliance regulations. The Community Manager will foster a customer-centered service culture and contribute to the company's mission of creating quality affordable housing.

Requirements

Must be at least 18 years old with a high school diploma or GED.
Outgoing, friendly, and customer-oriented demeanor.
Excellent interpersonal skills with good sales and customer service skills.
Excellent verbal and written communication skills.
Detail-oriented and organized.
Demonstrated ability to lead and develop a team of associates.
Understanding of laws, guidelines, and best practices of property management.
Proficient in Microsoft Office Suite or related software.
Must possess a valid driver’s license and insurance.
Must be able to lift to 15 pounds at a time.
Must be able to traverse a variety of properties with stairs and in a variety of weather conditions.

Nice To Haves

Multi-site experience preferred.
Experience working in affordable housing programs including one or more of the following: LIHTC, Section 8, and HUD preferred.
Experience with property management-related software a plus.
Familiarity with Fair Housing laws preferred.

Responsibilities

Maintain positive interactions with residents and the public to enhance community image and ensure superior resident retention.
Lease apartments: take telephone inquiries, greet prospects, show apartments, take applications and deposits, verify income and credit information, follow up with all prospects, and ensure leases and annual certifications are executed and renewed on a timely basis.
Maintain the community's curb appeal, ensuring it remains welcoming and attractive.
Maintain confidentiality of prospect or resident information.
Handle secure handling of rents and all monies on site, including daily deposits and record keeping.
Oversee rent collection and posting, track collections, pursue delinquent accounts, issue notices, and attend court proceedings as needed.
Screen and score rental applicants, control delinquency, and promptly process bad debt files to collections.
Create and maintain a customer-centered service culture by demonstrating proactive hospitality.
Administer the community’s operating budget, including controlling monthly expenses.
Assemble and forward complete credit and income information, along with necessary verification documents, to Compliance for approval.
Maintain resident files in compliance with all SHFA, governmental, lender, and investor commitments.
Track scheduled unit inspections and ensure preventative maintenance is completed.
Sign off vacant units as market-ready and provide feedback/work orders needed to maintain company standards.
Inspect the property daily, schedule capital improvements and repairs, collect bids, and forward them to the Regional Manager for approval.
Ensure all financial reporting, records, and paperwork are performed correctly and in a timely manner.
Review capital maintenance recommendations and forward them to the Regional Manager for approval.
Maintain awareness of neighborhood market conditions.
Ensure residents conduct themselves per the terms of the lease and rules/regulations.
Develop and implement positive resident relations programs.
Participate in company-sponsored continuing education and training seminars.
Report work-related injuries to People Operations, Regional Manager, and Incident Reporting.
Report property loss or liability-related issues.
Read and be familiar with policies and procedures.
Respond to email promptly.
Take required and assigned training courses in a timely manner.
Learn and function within company-related software.
Respond to after-hours and weekend emergencies related to injuries or property damage.
Effectively communicate with residents, associates, and vendors.
Report to work according to schedule and on time.
Perform other related duties or training as assigned.