Community Manager

Paragon Properties•Kalamazoo, MI

3d•Onsite

About The Position

We are looking for a motivated Community Manager who can balance operational excellence, resident satisfaction, and team leadership. Whether serving long-term residents or the area's active student population, you'll play a key role in creating a welcoming, engaging community where people love to live. Qualified candidates will demonstrate an aptitude for relationship sales, and possess a strong customer service ethic, exemplary communication skills, and a love for hard work hard in a fun environment!

Requirements

1+ years of on-site Leasing Manager or Assistant Manager experience or at least 2+ years of supervisory experience with customer service orientation
High school diploma or equivalent, college-level education (strongly preferred)
Industry designations (preferred)
Excellent written and verbal communication skills, interpersonal, leadership, coaching and conflict resolution skills
Exceptional customer service skills
Strong attention to detail
Possesses superior sales ability
Computer proficiency, including MS Office: Word, Excel, and Outlook
Basic math skills
Professional appearance and demeanor
Ability to handle multiple tasks in a fast paced environment and adapt to changing assignments and priorities
Reliable and dependable attendance at the work site
YARDI experience (preferred)
Superior knowledgeable of Fair Housing guidelines, state/local/federal laws, and safety compliance.
We require a pre-employment background check, drug screening and physical before employment begins.

Nice To Haves

college-level education (strongly preferred)
Industry designations (preferred)
YARDI experience (preferred)

Responsibilities

Responsible for day-to-day oversight of a property
Promote a positive work atmosphere through effective and “present” leadership.
Communicate job expectations by setting goals, mentoring, and evaluating job performance.
May require written or verbal coaching and counseling when disciplining employees, enforcing company policies, procedures, standards, and safety guidelines.
Maintain employee work schedules, time off, audit and approve payroll.
Attend meetings, training and refresher classes as necessary to effectively mentor, train, and enforce business procedures.
Conduct staff meetings and communicate company information/policies/processesto staff
Process vendor invoices timely.
Annual budget preparation
Prepares (by appropriate deadlines) all applicable financial and performance reports
Ensures top-level customer (both internal and external) satisfaction through continuous professional and positive conversations.
Participates in all aspects of the apartment leasing process, including touring apartments, recording traffic, performing follow-up, and assisting with application processing.
Performs "quality control" final inspection of all market ready units prior to move-in.
Ensure the community is rented to optimal capacity and budget expectations.
Monitor and manage rental rates to maximize income.
Routinely inspect physical condition of entire community, including common areas, models, and vacant units.
Addresses all standards and liability issues immediately.
Oversees the market ready process.
Monitors maintenance service requests and works closely with Maintenance Supervisor (or designated maintenance representative) to prioritize and complete service requests within company expectations.
Assist with performing move out inspections of vacant units.
Ensure proper documentation is completed.
Ensure inspections and preventative maintenance are completed.

Benefits

Comprehensive medical, dental and optical insurance with a minimal waiting period for enrollment
Company paid life and disability insurance
Guaranteed Full-Time 40 hour per week schedule
Paid time off
9 paid holidays
paid volunteer hours
401(k) program with an employer contribution
Quarterly bonuses based on overall property performance goals
Training program with opportunities for advancementwith Employee Recognition Program
Rent Discount