Community Manager - Cobblestone Manor

Dominium•Fort Worth, TX

2d•Onsite

About The Position

Dominium is seeking a Community Manager to join their team at Cobblestone Manor, a 220-unit apartment community in Fort Worth, TX. This role is responsible for managing the property to maximize occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager will establish and maintain a pleasant atmosphere and positive relations with residents, ensuring professionalism and rapport. This position oversees the day-to-day operations of the property.

Requirements

2-year degree (4-year degree preferred) in a related field or equivalent combinations of education and experience.
Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English).
Ability to speak in front of groups of people.
Must be reliable.
Exceptional time management and organizational skills.
Must be able to think independently.
Must be able to work with minimal supervision.
Must be able to coach, mentor, and manage others.

Nice To Haves

Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
The ability to speak a second language is a plus.

Responsibilities

Manages daily operations and may fulfill duties of open positions, including caretaking, housekeeping, grounds keeping, and light maintenance.
Acts as a liaison between corporate staff and on-site management/maintenance.
Meets with staff to discuss business, including occupancy goals, renewals, and projections.
Prepares and conducts employee orientation and training.
Prepares and conducts performance reviews and makes recommendations for salary increases/advancement.
Hires and terminates employees in accordance with company policy, federal and state laws, and under the direction of the Area/Regional Manager and Human Resources.
Maintains employee records for attendance, PTO, and performance management.
Works with residents to establish good communication and resident retention programs, resolving issues fairly and promptly.
Follows Dominium purchase order and purchasing procedures.
Oversees and adheres to all appropriate company accounting directives.
Works within the established budget and notifies the Area/Regional Manager of any possible variations immediately.
Collects rent and all monies due, maintaining thorough collection procedures.
Handles move-ins and move-outs, including unit inspection checklists and maximizing chargebacks.
Processes applicant files for screening in accordance with property's designated housing programs.
Reports accidents and emergency situations immediately.
Addresses and corrects all internal and external audit findings.
Maintains and/or documents all community records, files, and reports in the property management database.
Conducts monthly safety meetings with all staff.
Responds to internet leads and reviews weekly traffic reports, closing ratios, renewal opportunities, and guest card follow-up.
Reviews and signs all lease agreements.
Ensures all maintenance requests are handled promptly and efficiently.
Continuously inspects the property for improvements, recording deficiencies and taking necessary action within budget.
Ensures the property is presentable at all times by regularly walking the property, including vacant units, grounds, and common areas.
Reviews work order response time and follows up with residents for satisfaction.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry.
Checks important audit issues daily, such as key boxes, staff appearance, and job postings.
Supervises outside contractors or vendors to ensure quality workmanship.
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and other relevant manuals.
Stays current and knowledgeable of federal, state, and local laws and regulations related to property management and resident needs.
Performs other duties as assigned by Area/Regional Manager.
Supervises all site personnel, trains staff, assigns schedules, and ensures proper management and maintenance of the community.