Community Manager - The Cesera

Dominium•Garland, TX

1d•Onsite

About The Position

Dominium is seeking a Community Manager to join their team at The Cesera, a 204-unit apartment community in Garland, TX. This role is responsible for managing the property to maximize occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager will establish and maintain a pleasant atmosphere and positive relations with residents, ensuring professionalism and rapport. This position oversees the day-to-day operations of the property.

Requirements

Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English).
Ability to speak in front of groups of people.
Must be reliable.
Exceptional time management and organizational skills.
Must be able to think independently.
Must be able to work with minimal supervision.
Must be able to coach, mentor, and manage others.

Nice To Haves

4-year degree preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
Ability to speak a second language is a plus.

Responsibilities

Manages daily operations and may fulfill duties of open positions (caretaking, housekeeping, grounds keeping, light maintenance) to ensure community cleanliness and curb appeal.
Acts as a liaison between corporate staff and on-site management/maintenance.
Meets with staff to discuss business, including occupancy goals, renewals, and projections.
Prepares and conducts employee orientation and training, partnering with HR as needed.
Conducts performance reviews and makes recommendations for salary increases/advancement.
Hires and terminates employees in accordance with company policy, federal and state laws, and under the direction of Area/Regional Manager and HR.
Maintains employee records for attendance, PTO, and performance management.
Works with residents to establish good communication and resident retention programs, resolving issues fairly and promptly.
Follows Dominium purchase order and purchasing procedures.
Oversees and adheres to company accounting directives and works within the established budget, notifying Area/Regional Manager of any potential variations.
Collects rent and all monies due on the first of the month, maintaining thorough collection procedures.
Sends eviction files in a timely manner and ensures files go to collection agency per policy.
Handles all details of move-ins and move-outs, paying close attention to unit inspection checklists.
Reviews move-out charges to maximize chargebacks and compares them to the move-out checklist.
Processes applicant files for screening according to the property’s designated housing program(s) in a timely and accurate manner.
Reports accidents and emergency situations immediately.
Addresses and corrects all internal and external audit findings within designated timeframes.
Maintains and/or documents all community records, files, and reports in the property management database.
Conducts monthly safety meetings with all staff.
Responds to internet leads and reviews weekly traffic reports, closing ratios, renewal opportunities, and guest card follow-up procedures.
Reviews and signs all lease agreements, partnering with corporate Marketing as needed.
Ensures all maintenance requests are handled promptly and efficiently according to Dominium’s policies.
Continuously inspects the property for improvements, recording deficiencies and taking necessary action within approved budgets.
Ensures the property is presentable at all times by regularly walking the property, including vacant units, grounds, and interior common areas.
Reviews work order response time and follows up with residents to ensure satisfaction.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry for report submissions.
Checks important audit issues daily (key boxes, staff appearance, job postings, etc.).
Supervises outside contractors or vendors to ensure quality workmanship and adherence to contracts.
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and related manuals (Preventative Maintenance, Yardi, etc.), as well as Compliance procedures.
Stays current and knowledgeable of federal, state, and local laws and regulations related to property management and resident needs.
Performs other duties as assigned by Area/Regional Manager.