Community Manager

Havenpark Communities•Linden, MI

19d•Onsite

About The Position

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 100+ communities and more than 30,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities. At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. This role is closer to running a small business than to managing a property. You will lead a small on-site team and run the full operation of a community of 544 homes: the budget, collections, leasing and occupancy, vendor relationships, and the daily experience of the families who live there. You will have real decision-making authority; you will own the results, and you can tell how you are doing just by driving through the community. Havenpark Communities owns and operates more than 100 manufactured home communities and 30,000+ homesites across the United States. Our mission is to make caring communities attainable for responsible residents, and no role matters more to that mission than the Community Manager. Our values are Respect, Grit, Collaboration, Stewardship, and Boldness, and no role in the company puts them to work more than this one. The role blends financial management with people leadership. You will manage collections, including the difficult conversations that come with them, handled respectfully and in full compliance with the law. You will drive occupancy and leasing, and you will oversee the resident home-sale process - when residents sell their own homes, you approve the incoming applicant, which makes you a gatekeeper for who joins the community. [At Selling Community Manager communities, you will also personally sell a limited number of homes and earn commission on each sale.] You will manage contractors for landscaping, maintenance, and home rehabs, and set the standard for quality. You will lead a small team through busy seasons and slow ones. And you will be the person residents actually know - the one they come to when they are moving in, and the one they come to when they are having a hard month. Our hiring process includes two Zoom conversations, typically completed within two weeks of applying.

Requirements

High school diploma or GED
Valid driver's license with a clean record
Ability to pass a criminal background check
Physically able to walk the community daily
Physically able to occasionally lift materials and supplies

Nice To Haves

Property management experience is welcome but not required.
A college degree is not required.
Backgrounds from property management, sales, the trades, retail and restaurant leadership, small business ownership, and the military are welcome.
A track record of commitment - a sustained run with one employer, or something you built and stayed with.
Sales or customer-facing experience where your results were measured.
Experience running an operation: a business, a store, a crew, or a budget.
Comfort working with maintenance and construction trades.

Responsibilities

Manage collections, including difficult conversations, handled respectfully and in compliance with the law.
Drive occupancy and leasing.
Oversee the resident home-sale process, approving incoming applicants.
Manage contractors for landscaping, maintenance, and home rehabs, setting the standard for quality.
Lead a small team through busy and slow seasons.
Serve as the primary point of contact for residents for move-ins and issues.
Manage community financial performance: budget, expense management, and net operating income.
Ensure accurate billing, on-time rent, and legal notices executed in compliance with state law and Fair Housing standards.
Manage rentals, renewals, and approval of incoming residents in the resident home-sale (FSBO) process.
Direct home sales with commission (in Selling CM postings).
Manage vendor and contractor relationships across landscaping, maintenance, and home rehabs.
Ensure curb appeal, amenities, safety standards, and capital projects are delivered on time and on budget.
Resolve resident issues with urgency and care, earn renewals, and foster a community people are proud to call home.