Community Manager

Havenpark Communities•Canby, OR

15d•Onsite

About The Position

Havenpark Communities is seeking a Community Manager to lead a small on-site team and manage the full operation of a community of 181 homes. This role involves managing the budget, collections, leasing and occupancy, vendor relationships, and the daily experience of residents. The Community Manager will have decision-making authority and will be responsible for the results of the community. This position is described as being closer to running a small business than managing a property. Havenpark Communities owns and operates over 100 manufactured home communities and 30,000+ homesites across the United States, with a mission to make caring communities attainable for responsible residents. The role blends financial management with people leadership, including driving occupancy, overseeing the resident home-sale process, managing contractors, leading a team, and serving as the primary point of contact for residents.

Requirements

High school diploma or GED
Valid driver's license with a clean record
Ability to pass a criminal background check
Physically able to walk the community daily
Physically able to occasionally lift materials and supplies

Nice To Haves

Property management experience is welcome but not required.
A college degree is not required.
Backgrounds from property management, sales, the trades, retail and restaurant leadership, small business ownership, and the military are welcomed.
A track record of commitment (sustained run with one employer or something built and stayed with).
Sales or customer-facing experience where results were measured.
Experience running an operation (a business, a store, a crew, or a budget).
Comfort working with maintenance and construction trades.

Responsibilities

Manage collections, including difficult conversations, respectfully and in compliance with the law.
Drive occupancy and leasing.
Oversee the resident home-sale process, approving incoming applicants.
Manage contractors for landscaping, maintenance, and home rehabs, setting quality standards.
Lead a small team through busy and slow seasons.
Serve as the point of contact for residents for move-ins and during difficult times.
Manage community financial performance, including budget, expense management, and net operating income.
Ensure accurate billing, on-time rent, and legal notices executed in compliance with state law and Fair Housing standards.
Manage rentals, renewals, and approval of incoming residents in the resident home-sale (FSBO) process.
Direct home sales with commission (in Selling Community Manager postings).
Manage vendor and contractor relationships across landscaping, maintenance, and home rehabs.
Ensure curb appeal, amenities, safety standards, and capital projects are delivered on time and on budget.
Build resident relationships, resolve issues with urgency and care, and earn renewals.