Community Manager

The Scion Group•Ithaca, NY

2d•$75,000 - $80,000•Onsite

About The Position

The Community Manager leads the operation of an assigned student-living property, combining business management, community leadership, and responsibility for operational, expense, and revenue performance. The role requires a customer-centric leader who can make sound decisions in a fast-paced, agile collegiate environment and guide the property team in delivering a strong resident experience. The position is based at the assigned property and may require periodic travel. Normal hours are daytime business hours, with non-traditional hours required during peak periods, emergencies, and inclement weather. The role includes hands-on participation in annual turnover tasks, including moving furniture and appliances, helping facilities staff with unit work, organizing resident trash, and cleaning turnover units. The posting describes the role as the General Manager in the position overview, although the advertised title is Community Manager.

Requirements

Exceptional written and verbal communication skills.
Time-management skills.
Conflict-management skills.
Vendor-management skills.
Ability to maintain confidentiality.
Customer-centric mindset.
At least 3 years of experience managing living communities and a team of at least 3 people.
Proficiency with Property Management Systems; Entrata is preferred.

Nice To Haves

Experience with Entrata is preferred.

Responsibilities

Partner with Talent Acquisition and HR Operations to attract and hire team members through Greenhouse.
Work with Learning & Development to train, develop, and lead team members, supporting effective property operations and career growth.
Schedule appropriate property staffing, including after-hours on-call shifts, and serve as the primary responder.
Use data, conversations, and team-building to improve employee experience and morale.
Prepare for, respond to, and advise on community matters involving the market, physical condition, policies, procedures, and onsite emergencies, working with partner departments.
Engage the internal Legal department on vendor management, risk management, court appearances, and contract administration.
Conduct quarterly apartment inspections to assess damage and identify property improvements.
Maintain a safe and sanitary community for employees, residents, and guests, including curb appeal, facilities, common areas, and preventative maintenance.
Conduct monthly property walks and submit scorecard assessments in accordance with The Scion Standard.
Maintain and audit building and system permits to ensure compliance with codes and company standards.
Identify needed capital improvements and work with the Regional Manager and Facilities & Capital Department on project approval and execution.
Obtain vendor bids for projects and secure approval for projects exceeding the property's budgeted threshold.
Plan and execute the annual turnover process with the Assistant General Manager and Facilities Supervisor, establishing goals and deadlines for staff and vendors.
Coordinate with Talent Acquisition to staff the property adequately for annual turnover.
Forecast and manage annual turnover finances to keep controllable property expenses within budget.
Use Turnable to create, manage, and update the electronic turnover board and track progress and deadlines.
Conduct move-out inspections and vendor service walks to ensure units are ready for resident move-in dates.
Provide hands-on assistance with turnover tasks, including moving furniture and appliances, helping facilities staff with unit work, organizing resident trash, and cleaning units.
Work with partner departments on property financial activities, including annual and capital budgets, expenditures, invoice entry, payroll, inventory, collections, forecasting, revenue targets, credit card reconciliation, variance reporting, vendor service agreements, and month-end processes.
Seek opportunities to increase revenue or reduce expenses to improve Net Operating Income.
Implement and maintain Scion's customer experience philosophy across brand integrity, reputation management, resident events, work orders, turnover, and hiring and developing customer-focused staff.
Monitor customer feedback from internal surveys and reputation platforms and develop action plans to improve resident experience promptly.
Achieve the property's assigned Key Performance Indicators.
Support the Assistant General Manager with escalated resident concerns and help de-escalate situations.
Achieve revenue targets, including market rates, gain to lease, concessions, and leasing velocity.