Community Manager (Studio Manager) - Musicologie Seattle East Side

Musicologie Seattle•Seattle, WA

1d•Onsite

About The Position

Musicologie is a growing network of music studios dedicated to making music lessons a delightful experience through a combination of experience, technology, and a people-first approach. We are a growth-focused company driven by purpose, with a team passionate about music, supportive of students, and celebratory of achievements. Every team member contributes to helping our community discover the joy and confidence of making music, all while having fun. The Community Manager (also referred to as Studio Manager) is the central figure and heartbeat of the Musicologie studio, responsible for creating an exceptional and welcoming experience for students, parents, and teachers. This role shapes studio growth, student satisfaction, and the vibrant community. It involves building relationships, fostering a love for music, implementing the Musicologie system, driving financial performance, and making a difference through music education.

Requirements

Genuine excitement to help people and belief in the power of music to change lives.
Natural leadership skills with the ability to build trust and motivate a diverse team.
Expert communication skills, shining in person, over the phone, and in writing.
Ability to thrive in a dynamic environment and multitask effectively.
Highly organized and detail-oriented, with a commitment to seeing projects through.
Experience in a customer-facing role (e.g., sales, hospitality, customer service) where relationship building is key.
Tech-savvy and comfortable learning new systems, including proprietary studio management software, Slack, and Google Workspace.
Motivation from being the go-to person and seeing a community and business grow.
Ability to work afternoon and evening hours, and occasional weekends for events.
Experience in a customer-facing role like sales, hospitality, or customer service where building relationships is key.
Tech-savvy and comfortable learning new systems, including our proprietary studio management software, Slack, and Google Workspace.

Responsibilities

Serve as the warm, welcoming face of Musicologie, ensuring a delightful experience for everyone, especially during peak after-school hours.
Act as the primary point of communication for scheduling, policies, and studio events.
Plan, organize, and conduct inspiring community events and student concerts.
Manage all new student inquiries via phone, text, and email with prompt and friendly communication.
Guide new families through the enrollment process, from the first call to scheduling their first lesson.
Use Musicologie’s marketing systems to promote the studio and grow our community.
Lead the hiring, onboarding, training, and coaching of music teachers using Musicologie's systems.
Foster a supportive, collaborative, and high-performing team environment.
Oversee all daily operations to ensure the studio runs smoothly and looks its best.
Manage studio supplies, materials, and merchandise ordering.
Handle student payments and ensure data accuracy within systems.