Community Manager (Affordable Housing)

Pratum Companies•Woodbridge, VA

1d•Onsite

About The Position

The Community Manager's primary responsibility is the daily operations and oversight of a 107-unit Project-Based Section 8 and Tax Credit community. This role serves as the point of contact for the managing property and stakeholders, provides leadership and direct supervision of the staff, ensures superb customer service, and manages all aspects of the apartment community operations under their portfolio. This includes implementing the annual business plan for the property, ensuring excellence in financial management, maximizing occupancy levels, community values, compliance, and staff/vendor oversight. Moreover, assuring that the environment of the property reflects the philosophy of the company.

Requirements

Previous Property Management Experience
Compliance Experience with PB section
Professional certification: COS or CPO
Two years supervisory experience
Computer Proficiency and knowledge of Microsoft Office Suite
Demonstrated Leadership ability and proven track record of success with the leasing process
Must be able to walk apartments and grounds, including steps and climbing stairs
Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner
Strong financial analysis, budgeting, and P&L management skills
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management
Experience with unit and common area renovations
Possess proven financial and accounting expertise
Excellent customer service orientation
Excellent verbal and written communication skills
Accounts receivable and collections experience a MUST
Attention to detail and ability to work independently on assignments
Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet
High school diploma or GED.
This position requires the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
A minimum of three years of experience in residential property management and lease-up activities.
The position requires the ability to work any of the seven days of the week, 52 weeks of the year.
Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.
The position requires the ability to serve on-call, as scheduled or as necessary.
Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state.
You must also be able to attend certain resident events that are held after hours.
Intermediate Computer/Microsoft Suites/Internet knowledge
Working knowledge of Outlook and Yardi
Must be capable of physically accessing all exterior and interior parts of the property and amenities.
Must be able to push, pull, lift, carry or maneuver weights of up to 50 lbs. independently and 100 lbs. with assistance.
Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.

Responsibilities

Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs.
Ensure HUD and LIHTC compliance, managing resident relations, overseeing recertification and inspections, coordinating maintenance operations, monitoring financial performance, and leading on-site staff.
Responsible for occupancy management, rent collections and maintaining compliance.
Administer HUD recertifications and supervise all aspects of monitoring agency compliance including proper recertification, interim recertification procedures and coordinate annual unit inspections.
Oversee the day-to-day outreach, sales, and customer service efforts to meet and exceed performance targets.
Evaluate current market conditions and competition.
Increase revenue while maintaining controllable expenses including revenue collections and delinquency control.
Provide customer service to residents, resolving any issues that may occur and ensuring maintenance completes service requests.
Ensure that all property reporting is completed in a timely manner (i.e., financial reports, marketing reports).
Operate within budget and purchasing guidelines.
Maintain curb appeal by walking/inspecting property and vacant units.
Ensure company policies and procedures are met.
Attend court proceedings, as necessary.
Coordinate and lead staff meetings, as necessary.
Supervise, review, evaluate, and counsel employees in conjunction with the directives of the Area.
Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events.
Prepare reports of all operational financial data to the Regional Property Manager, Property Staff Accounts and other Corporate Departments as requested.
Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the property team.