Community Manager - The Woodlands area

Greystar•Houston, TX

2d•$60,450 - $92,000•Onsite

About The Position

The Community Manager oversees the day-to-day operation of an assigned apartment property, including its team members, activities, and resources, to meet budgeted financial and operational goals. The role ensures compliance with company policies and procedures and with laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager supports property budgeting and financial performance; oversees revenue collection, invoices, expenditures, and financial reporting; and manages leasing, lease enforcement, marketing, and occupancy efforts. The role promotes resident satisfaction, oversees property upkeep and inspections, supervises and develops staff, and supports the client/owner relationship. It also completes accounting, financial, administrative, and other reports and duties as assigned. In California, Community Managers also use the state-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Requirements

At least 4–6 years of relevant experience in property management, sales, marketing, and customer service.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff with golf-cart access also hold valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budget development by reviewing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices, confirming work or purchases, insurance certificates, account coding, and necessary communications.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including reviewing resident applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and applying and collecting allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to concerns and requests and resolving service issues; ensure maintenance staff meet company service-request standards.
Inspect the property and take action to ensure buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and manage property staff in accordance with company policies and practices.
Support client/owner relationships through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports and perform other duties as assigned or necessary.
For California properties, manage lease documentation using the California-specific Lease File Checklist.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite positions may be eligible for weekly, monthly, and/or quarterly bonus programs.