Community Manager

Jubilee Housing•Washington, DC

2d•Onsite

About The Position

The Community Manager is responsible for property operations, occupancy, compliance, resident relations, and financial performance while ensuring excellent customer service and adherence to affordable housing regulations. The ideal candidate is proactive, detail-oriented, solutions-driven, and capable of managing multiple priorities in a fast-paced property management environment.

Requirements

Minimum of 2–3 years of property management experience required
Strong knowledge of leasing, collections, resident relations, and compliance processes
Excellent organizational and communication skills
Ability to manage multiple priorities and deadlines
Ability to work independently and problem-solve effectively
Proficient in Microsoft Office and property management software systems such as OneSite, Yardi, or similar platforms

Nice To Haves

Affordable housing experience strongly preferred (LIHTC, HUD, PBV, LRSP, etc.)
HCCP (Housing Credit Certified Professional)
COS, TCS, SHCM, or other affordable housing certifications

Responsibilities

Oversee the daily operations of the property and office
Ensure the property is maintained in a safe, clean, and professional manner
Conduct regular property inspections and address operational concerns
Coordinate with maintenance staff and vendors regarding repairs, unit turns, inspections, and property needs
Monitor vacant units and unit turn timelines
Ensure compliance with LIHTC, HUD, LRSP, DCHA, and other applicable affordable housing programs
Process and manage annual and interim recertifications
Maintain resident files for completeness and accuracy
Ensure timely completion of required notices, verifications, and documentation
Prepare for internal and external audits and inspections
Monitor occupancy goals and leasing activity
Process applications, move-ins, transfers, and move-outs
Follow up with prospective residents and applicants in a timely manner
Review applicant eligibility and income documentation
Coordinate unit readiness and move-in scheduling
Monitor rent collections and delinquency
Conduct collection outreach and follow-up with residents regarding balances owed
Assist residents with payment arrangements in accordance with company policy
Ensure accurate ledger management and documentation
Support monthly reporting and financial goals
Address resident concerns and complaints professionally and timely
Promote positive resident relationships and community engagement
Enforce lease agreements and community policies consistently and fairly
Maintain professional communication with residents, vendors, contractors, and internal departments