Community Manager
About The Position
We are seeking a motivated, organized, and people-focused Community Manager to oversee the day-to-day operations of an assigned residential community. The Community Manager plays an important role in maintaining and protecting the value of the property while creating a positive experience for current and prospective residents. This position serves as a key liaison between the company and the community, building strong resident relationships, addressing concerns, supporting leasing efforts, overseeing property operations, and helping ensure the community remains a well-maintained and welcoming place to live. This is a great opportunity for someone who enjoys a role that combines property management, customer service, leasing, resident relations, and hands-on community operations.
Requirements
- Ability to work effectively as part of a team while maintaining a professional demeanor.
- Excellent customer service and interpersonal skills.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Proficiency with Microsoft Office Suite.
- Ability to learn and become proficient with operational systems.
- Proficiency with Rent Manager.
- Familiarity with applicable Fair Housing laws within the assigned state and county.
Nice To Haves
- Six months to one year of related experience preferred.
Responsibilities
- Serve as a professional representative of the organization when interacting with residents, staff, clients, contractors, applicants, and external partners.
- Build positive relationships with residents and serve as a primary point of contact within the community.
- Address resident concerns, document resident comments, and work to resolve non-monetary issues.
- Provide timely updates to the Regional Manager regarding resident relations issues, as appropriate.
- Enforce community/Park rules, issue violations, and follow up to ensure violations are remedied in a timely manner.
- Provide Park rules and other applicable community literature to new residents.
- Provide feedback and recommend improvements for the assigned community.
- Process and issue lease documentation for new residents.
- Process resident applications and enter prospect information into the appropriate tracking system.
- Complete and upload prospect cards and related information into Rent Manager.
- Conduct background checks for prospective residents.
- Follow up with prospective residents by phone and email.
- Show available homes for sale to prospective residents.
- Collect rent payments and prepare payments for deposit.
- Issue notices, including but not limited to Late Notices, Balance Notices, and other legally required notices.
- Prepare court documentation, serve as the company's agent for court proceedings, file eviction paperwork, and oversee eviction proceedings related to delinquent accounts.
- Help ensure the community is properly maintained and its overall value is preserved and protected.
- Oversee the maintenance function for the assigned community.
- Ensure community infrastructure, common areas, and homes are appropriately maintained.
- Spend time throughout the property monitoring community conditions and identifying areas requiring attention.
- Serve as the onsite contact for most third-party contractors and applicants.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
