Community Manager

Workbox Holdings, Inc.•Salt Lake City, UT

13h•Onsite

About The Position

Workbox is seeking a full-time Community Manager to be based in their Salt Lake City, UT location. This role reports directly to the Director, Operations and interacts daily with internal departments, external vendors, and partners. The Community Manager is a high-impact, high-visibility role that serves as the face of Workbox, driving a best-in-class customer experience. This position manages the day-to-day operations of the community while also strategizing long-term with the operations team. The goal is to provide superior support to member companies and ensure efficient space operations. The Community Manager will partner with the sales team to support member acquisition, conduct tours for prospective members, drive member engagement, and ensure consistency for all current and potential members. Responsibilities include maintaining a vibrant sense of community, handling walk-in tours, and creating memorable member events by incorporating online tools and in-person networking to strengthen Workbox’s brand.

Requirements

3-5 years of experience in facility management, customer service, hospitality, coworking, or community engagement preferred.
Familiarity with multi-site operations.
Bachelor’s degree.
Strong interpersonal skills with the ability to build genuine relationships.
A natural problem-solver who takes initiative and remains adaptable in a dynamic workspace.
Highly organized with excellent time management and multitasking abilities.
Comfortable with light cleaning duties and maintaining a well-kept environment.
Passionate for entrepreneurship, business growth, and creating an inclusive, collaborative environment.
Comfortable using workspace technology (e.g., booking systems, CRM platforms, communication tools).
A team player with a positive attitude and a strong sense of ownership and accountability.

Responsibilities

Consistently providing quality customer service to community members, guests and prospective customers.
Creating community engagements developed to build connections between members – especially member-to-member introductions.
Getting to know member’s businesses, understanding their challenges and successes and how Workbox could help them to achieve both short term and long-term goals.
Communicating positively with members by being warm, welcoming, helpful, clear, and informative.
Onboarding new members by preparing offices, conducting tours of the space, managing orientation, distributing badges, sharing community rules, and assisting in technology set up.
Regularly informing members of special events, building repairs, community news, etc.
Managing conference room bookings.
Resolving member complaints and issues using empathy and active listening.
Managing controllable community expenses to an established budget.
Developing and implementing creative, social, and fun events at the community, while managing expenses and tracking participation.
Assisting in creating opportunities for curated connections that drive growth among members and the larger Workbox community.
Proactively identifying ways to support member success through thoughtful gestures, networking introductions, and community-driven experiences.
Supporting and executing member events and programming that enhance engagement and add value.
Championing Workbox's culture of belonging by celebrating member wins, milestones, and contributions.
Encouraging members to leverage Workbox resources and partnerships to advance their businesses.
Identifying opportunities to introduce Workbox offerings that enhance member success and retention.
Upholding all Workbox standards to meet regular facility audit requirements.
Managing all site operations and communicating with the operations team to ensure member success.
Ensuring the space is clean and tidy, including meeting rooms, kitchens, reception areas, and common spaces.
Managing mail and deliveries for members.
Ordering and maintain office logos and Workbox branded materials.
Maintaining workspace inventory and community expenses.
Understanding and always being ready to implement fire and emergency plans.
Managing and maintaining relationships with vendors, property managers and landlords.