Community Manager

TM ASSOCIATES MANAGEMENT INC • Pocomoke City, MD

12m • Onsite

About The Position

TM Associates is a family-owned business committed to building and managing communities, particularly for those in need. The company has grown significantly, from seven to over 500 team members, driven by its founder's vision to positively impact resident experiences. TM Associates prides itself on its dedication to employee training, comprehensive benefits, and strong leadership. The Community Manager will operate under the general supervision and direction of their Regional Manager and the Management Agent (TMAM). This role grants the authority to make discretionary decisions in situations not covered by existing written instructions or policies. Communication with the Owner will be facilitated through the Officers of TM Associates Management. The Community Manager is fully accountable for the entire operation of the site and is responsible for supervising all other TMAM staff associated with the community, ensuring their adherence to performance standards.

Requirements

• Possess a valid driver’s license and a driving record acceptable to TMAM for site errands, including trips to banks, stores and other vendors
• Able to communicate both orally and in writing using English
• Use of basic arithmetic skills
• Must have access to reliable vehicle transportation for errands from property

Responsibilities

• Assuring that the tenants receive prompt, efficient, courteous, and quality service, including immediate acknowledgement of any complaints with prompt action to find a resolution
• Counseling and referring residents as appropriate
• Achieving and maintaining as close to 100% occupancy as possible
• Performing recertification of residents income, where applicable
• Provide direction to and assurance that rental programs are properly executed
• Assure the provision and maintenance of efficient mechanical operations, adequate buildings and equipment
• Be responsible for the employment of qualified and competent maintenance personnel and establishment of good tenant relations with maintenance personnel
• Regularly inspect the buildings, grounds and physical appearance of the property, deferred maintenance, and other related data
• Prepare reports based upon regular inspection, outlining property condition, including cleanliness of buildings and grounds, and a summary of maintenance operations
• Inform the Regional Manager of any observed deferred maintenance and property deficiencies in writing, noting specific locations, conditions, and recommendations for corrective measures
• Provide direction and guidance to the maintenance staff, assign work priorities, and determine the extent of repairs and necessary corrective measures
• Establish central office procedures with the approval of the Regional Manager
• Interview all potential residents and process verifications to determine eligibility
• Confer with the Regional Manager on all evictions, lease violations, and special arrangements
• Rent Collection and Record keeping, including frequent trips to banks
• Be responsible for all job assignments, explain employee duties and responsibilities, and inform operating staff of policies and procedures
• Maintain files containing written records of maintenance services, equipment readings, operating manuals, inventory and a library consisting of pertinent data relating to equipment and buildings
• Purchasing needed supplies and equipment, within budget constraints
• Maintain necessary administrative records of purchases
• Develop and implement site activities for residents such as special events and recreation activities
• Prepare and respond to all pertinent correspondence
• Attend mandatory meetings and seminars
• Other duties and responsibilities as assigned by Regional Manager and/or TMAM Management

Benefits

• Full medical insurance at an affordable rate on the first day after the first full calendar month of employment
• Full dental insurance at an affordable rate on the first day after the first full calendar month of employment
• Full vision insurance at an affordable rate on the first day after the first full calendar month of employment
• 401K match program, eligible to start contributing on the first day of employment
• Dedication to training
• Leadership development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees