Community Manager

Related•Norwalk, OH

7d•Onsite

About The Position

Related Affordable is seeking a passionate and results-driven Community Manager to lead the day-to-day operations of a 72-unit affordable housing community in Norwalk, OH. This role involves fostering a flourishing, well-maintained, and supportive living environment for residents. The Community Manager will oversee a team, drive operational excellence, and ensure compliance with affordable housing regulations, while creating a community residents are proud to call home.

Requirements

3+ years of property management experience.
Expertise in affordable housing programs (Project-Based Section 8, LIHTC, etc.)
Strong financial acumen, including budget management and accounting principles.
Experience with RealPage, OneSite, and JD Edwards (or similar property management software).
Proven leadership skills with direct supervisory experience.
A proactive, problem-solving mindset with a passion for creating great living experiences.
Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.

Responsibilities

Lead and inspire your team, including hiring, training, and evaluating office and maintenance staff.
Oversee leasing, marketing, recertifications, and administrative functions.
Ensure seamless financial operations, including accounts payable/receivable, rent collection, and delinquency management.
Build strong relationships with residents and handle tenant/landlord relations, including conflict resolution.
Maintain compliance with affordable housing programs (HDC, HCR, HUD, LIHTC, etc.).
Supervise property maintenance and ensure timely, high-quality service.
Develop and manage the property’s financial budget.
Prepare key reports to track performance and identify opportunities for improvement.
Take on special projects that enhance the community and drive operational success.