Community Manager

The Michaels Organization•Rochester, NY

6h•Hybrid

About The Position

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day. The Community Manager is responsible for oversight of the entire operation of a student apartment community, ensuring success in all departments. Primary functions include meeting or exceeding occupancy goals and financial performance while providing the highest level of customer service.

Requirements

A minimum of four years of various experience in the student/multi-family housing industry or hospitality industry is required.
A high school diploma or equivalent is required.
Demonstrated leadership skills.
Ability to effectively manage and delegate numerous tasks in a short period of time.
Proven proficiency in all areas of property management operations.
Strong organizational, analytical, financial and decision-making skills.
Excellent communication, management and customer service skills.
Strong competency with email and internet usage, as well as word processing and spreadsheet programs.

Nice To Haves

A minimum of two years’ experience at the management level is strongly preferred.
Experience in the off-campus student housing industry is strongly preferred.
A Bachelor’s degree is preferred.
Industry specific certifications such as CAM, CPM or IREM is preferred.
Experience with Property Solutions Entrata a plus.

Responsibilities

Recruiting, hiring, supervising property staff including leasing, marketing, accounting and facility team members. Work with regional and corporate level staff to provide and/or coordinate training for all newly hired team members and ongoing education as needed or required.
Collaborate with the Leasing Manager to create and implement the community’s marketing plan to achieve or exceed budgeted occupancy for the property. Assess market conditions in conjunction with historical leasing information to monitor leasing velocity projections. Successfully implement renewal and new leasing campaigns.
Responsible for adhering to the budget and actively participating in monthly financial performance reviews. Monitor monthly operating statements. Control delinquency, collections and expenditures.
Work in conjunction with the Facilities Manager to develop Capital Improvement and Preventive Maintenance Plans to maintain the value of the asset. Collaborate with Facilities Manager on Turnover planning and execution.
Establish relationships with key University officials. Enhance partnerships with critical University departments such as Housing and Residence Life, Off Campus Housing, International Student Affairs, Orientation Services, Greek Life and athletic teams.
Manage property risks effectively by communicating potential liabilities, and reporting incidents in a timely manner.
Maintain and process payroll records. Closely monitor employee hours to prevent overtime unless previously approved or due to an emergency situation.
Foster a positive community atmosphere for residents through activities, events and customer service to encourage resident retention.
Follow, and direct team members to follow, all Company policies and procedures.