Community Manager - Stonehouse

Franklin Companies•San Antonio, TX

3d•Hybrid

About The Position

The Community Manager is a property management position responsible for the overall performance of assigned community or communities. Areas of responsibility include: financial management, appearance and resident relations, day-to-day operations of the community, and management office and assigned staff. The Community Manager may be responsible for several affordable regulated programs. Regulatory compliance and the ability to understand each program are essential. Ensures high performance and customer service delivery consistent with the agency's mission, vision, and values.

Requirements

Bachelor's Degree in Business Administration, Social Services, or related field. Experience in lieu of a degree will be considered on an individual basis.
One (1) year of experience in property management or related field.
One (1) year of property management marketing experience required.
Must be flexible and available to work a flexible schedule which may include weekends, depending on the needs of the community and upon the directive of the Supervisor.
Successful completion of a criminal history background check, education, work history verification, and drug screening test.
Class 'C' driver's license at the time of placement and proper insurance coverage.
Understands the Mission, Vision, and Values of the Company, and directs work within these guiding principles and operational framework.
Knowledge of office practices, procedures and customer service principles.
Knowledge and ability to perform proficient mathematical functions.
Ability to use interpersonal skills using tact, diplomacy, patience and courtesy.
Ability to maintain filing and record keeping system, including document imaging.
Ability to perform basic clerical skills.
Ability to communicate verbally and in writing.
Ability to operate office machines and equipment such as PC, copiers, and printers.
Ability to work cooperatively, harmoniously and respectfully with co-workers, supervisors, public and customers.
Ability to perform a variety of clerical duties involving typing, filing and maintaining records or reports in support of a special program or department function.
Ability to handle multiple tasks and priorities with interruptions.
Ability to deal with a variety of people with diverse backgrounds.
Ability to effectively plan and organize workload.
Ability to perform data entry efficiently and accurately.
Ability to meet schedules and time lines.

Nice To Haves

Certified Apartment Manager.
Certified Occupancy Specialist (COS).
Tax Credit Specialist (TCS).
Four (4) years of property management.
Onesite and/or Yardi property management software experience.
Experience with Google Drive, Gmail, Docs, Sheets, and Slides.
Must complete certification as a Certified Occupancy Specialist and/or Tax Credit Specialist within first year of employment.
Must have the ability to earn certifications as required by assigned tasks (i.e. Certified Apartment Manager, etc.)

Responsibilities

Inspects property on a daily basis to ensure all aspects of the property and curb appeal meet standards.
Renders the community curb appeal in a condition that is enticing to client traffic and exceeds the neighborhood market.
Inspects aged and/or selected vacancies on a weekly basis to monitor upkeep and ensure make-ready standards are being met.
Monitors occupancy and advises Supervisor of any problems areas.
Oversees and manages the details of apartment turnarounds and contractor work.
Ensures compliance with existing policy for apartment turnaround times.
Maintains collections above the minimum standards established by the housing authority or in accordance with the guidance provided by the Housing Director.
Maintains and updates the Status Board, Ready Board, and On Notice Board, if applicable.
Reviews all requests for transfer, walks units as required; and ensures a resident history review is completed by management prior to transfer being approved.
Coordinates, prepares and submits marketing reports as requested by the Supervisor; including but not limited to the following: weekly traffic reports, weekly occupancy reports, captured percentages and weekly management reports.
Maintains approved budgets and requests the appropriate approval for all needed budget deviations.
Inspects apartment upon move out; determine charges (if any) to resident.
Consults with Supervisor on any repairs or replacements over $500.
Prepares and submits budget variance reports, executive summaries, budget forecasts and month-end accounting and rent reports.
Trains, manages, and counsels onsite staff. Consults with Supervisor regarding special circumstances or issues that should be elevated to a higher authority.
Analyzes monthly performance and budgeted projections, discusses strategies with assigned Supervisor and communicates to others as needed or requested.
Communicates through weekly staff meetings the strategy changes for the coming week, short and long term goals for community operation.
Establish schedules of onsite leasing personnel, service technicians, groundskeepers.
Ensures proper coverage during office hours. Coordinates and approves PTO requests.
Conducts annual employee performance reviews; makes recommendations for assigned staff's merit increases, promotions and performance evaluations as necessary.
Performs other related duties as assigned.