Community Manager - Crowne Forest

Dominium•East Moline, IL

7d•$29 - $29•Onsite

About The Position

Dominium is seeking a motivated Community Manager to join their team at Crowne Forest, a 120-unit apartment community in East Moline, IL. This role is responsible for managing the property to maximize occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager will establish and maintain a pleasant atmosphere and positive relations with residents, ensuring day-to-day operations run smoothly while maintaining visibility, professionalism, and rapport.

Requirements

Three years of multifamily property management experience required
Proficient in MS Office Suite (Word, Excel, Outlook)
Strong verbal and written communication skills (English)
Ability to speak in front of groups of people
Must be reliable
Exceptional time management and organizational skills
Must be able to think independently
Must be able to work with minimal supervision
Must be able to coach, mentor and manage others

Nice To Haves

4-year degree preferred
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred
Tax credit experience preferred
Accounting and administrative background preferred
Yardi experience preferred
Ability to speak a second language is a plus

Responsibilities

Manages daily operations and may fulfill duties of open positions including caretaking, housekeeping, grounds keeping, and light maintenance.
Acts as a liaison between corporate staff and on-site management/maintenance.
Meets with staff to discuss business, including occupancy goals, renewals, and projections.
Prepares and conducts employee orientation and training, and performance reviews.
Hires and terminates employees in accordance with company policy and federal/state laws.
Maintains employee records for attendance, PTO, and performance management.
Works with residents to establish good communication and resident retention programs, resolving issues fairly and timely.
Follows company purchase order and purchasing procedures, and adheres to accounting directives.
Works within the established budget and notifies management of any potential variations.
Collects rent and all monies due, implementing thorough collection procedures.
Handles move-ins and move-outs, paying close attention to unit inspection checklists and maximizing chargebacks.
Processes applicant files for screening in accordance with designated housing programs.
Reports accidents and emergency situations immediately.
Addresses and corrects internal and external audit findings.
Maintains and documents community records, files, and reports in the property management database.
Conducts monthly safety meetings with staff.
Responds to internet leads and reviews weekly traffic reports, closing ratios, renewal opportunities, and guest card follow-up.
Reviews and signs all lease agreements.
Ensures maintenance requests are handled promptly and efficiently.
Continuously inspects the property for improvements, recording deficiencies and taking necessary action.
Ensures the property is presentable at all times by regularly walking the property.
Reviews work order response time and follows up with residents for satisfaction.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry.
Checks important audit issues daily, such as key boxes, staff appearance, and job postings.
Supervises outside contractors or vendors to ensure quality workmanship.
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and other relevant manuals.
Stays current and knowledgeable of federal, state, and local laws and regulations related to property management and resident needs.
Performs other duties as assigned by Area/Regional Manager.