Community Manager

Fearless•Baltimore, MD

5d•$25 - $38•Hybrid

About The Position

The Community Manager serves as the central driver of community, connection, and team member experience at Fearless. This role blends internal culture-building, external brand presence, and operational coordination to create a cohesive and engaging environment where team members feel seen, valued, and connected. This role will be our community builder-in-chief. This isn't an event planner role. It's a connector role. You'll get to know every single person on the Fearless team, run speaker series and tech meetups, activate our presence at industry conferences, and create the kind of internal community that makes people proud to show up. You'll also be the person who remembers the birthdays, sends the card when someone loses a loved one, and makes every milestone feel like it matters - because it does. The Impact You Will Create: Shapes team member experience by fostering connection and engagement. Strengthens internal culture and external brand presence. Drives onboarding satisfaction, recognition consistency, and community growth.

Requirements

Proficiency with Google Workspace, Slack, Zoom, and willing to learn new tools quickly.
Event planning and coordination experience.
Project and time management.
2+ years of experience in team member experience, people operations, office management, event planning, or a similar role where building community was central.
Proven track record running events for live, virtual, or hybrid audiences - you know what "good" feels like.
Strong communicator across channels (written, verbal, Slack, email, a room full of people).
Organized and self-directed - you manage multiple things at once without dropping the human touch.
Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions.
Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.
Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.
Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.
Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.
Ability to sit for extended periods while working on a computer or during meetings.
Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.
Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds). This includes restocking in-office kitchen supplies and snacks, managing incoming packages from mail couriers, etc.

Nice To Haves

Experience organizing a meetup, tech community, speaker series, or professional network from scratch is preferred.
Experience in or deep curiosity about the GovTech, civic tech, or public sector technology space preferred.
Experience in identifying relationship opportunities and passing them to sales or Business Development teams preferred.
Experience at a mission-driven company or nonprofit and understand how culture and mission reinforce each other preferred.
Active participation in professional communities on LinkedIn, in Slack groups, or at conferences preferred.
Bachelor's degree preferred, but not required.

Responsibilities

Own and grow a speaker series - both internal (lunch & learns, team showcases) and external (panels, public events, conference programming) that elevates the Fearless brand and creates connection.
Build and manage relationships in the Baltimore and broader GovTech / civic tech community - attend meetups, host events, and make Fearless a name people recognize and want to be part of.
Run or support tech communities of interest (async and synchronous) - whether that's a GovTech Slack group, a women-in-tech cohort, or a developer meetup. You know how to seed and sustain community, not just schedule meetings.
Represent Fearless at conferences and industry events; identify people and organizations worth knowing, and pass warm leads and partnership signals to the BD team.
Get to know every person on the Fearless team (both onsite and virtual) - their name, their story, what makes them tick. This is the foundation of everything else.
Own the recognition rhythm: birthdays, work anniversaries, promotions, life events, and moments of loss. Be the person who makes team members feel seen, especially when it counts most.
Design and execute a year-round calendar of in-person, virtual, and hybrid experiences that build genuine connection. Take us beyond pizza parties to moments that reflect who Fearless is.
Champion inclusivity for remote team members; they should feel just as seen and celebrated as those in the office.
Gather feedback continuously and act on it. You're not just running programs, you're improving the experience.
Own the new hire experience end-to-end: pre-boarding, day-one welcome, swag and setup, orientation, and 30/60/90-day check-ins.
Make every new team member's first days feel intentional and warm - not administrative.
Manage offboarding with care and dignity, honoring what team members contributed on their way out.
Keep onboarding documentation, checklists, and tooling current and improving.
Keep the Baltimore office running smoothly - supplies, snacks, vendors, visitors, and overall vibe.
Coordinate IT logistics in partnership with the tech team: new hire equipment provisioning, shipping to remote employees, inventory tracking.
Support facilities and workplace needs as they come up - you're a problem-solver, not a ticketing system.