Community Manager

Capital Consultants Management Corporation • Scottsdale, AZ

2d • Onsite

About The Position

Alamo Management Group (AMG) is a local homeowners association (HOA) management company focused on creating a unique and positive employment experience. We are customer-service centered with strong family and neighbor values, aiming to differentiate ourselves by providing an exceptional customer experience for long-term success. At AMG, we are enthusiastic about employee skillset growth and fostering a positive workplace culture, ensuring you learn something new and useful every day. While industry experience is preferred, it's not required; we are invested in growing with our employees. We are determined to change the negative stigma associated with HOAs and seek employees who are eager to learn, embrace challenges, and are passionate about delivering the best customer experience to our vendors, developers, and residents. If you are an adaptive learner, ready for challenges, passionate about customer experience, and energetic, consider joining the fastest-growing local management company in Texas!

Requirements

• High school or equivalent education.
• 3 years of customer service experience.
• Valid Driver's License.

Nice To Haves

• M100 or CMCA Certification.
• 2 years of property management experience.
• Bachelor's Degree in Business or Management.
• Real Estate License.
• Professional experience in community management or maintenance.
• Professional experience with vendor management.

Responsibilities

• Effectively manage a portfolio between 2500-3000 homes.
• Work directly with the Board of Directors (BOD) of each community, advising on decisions and best practices.
• Attend BOD meetings at agreed times.
• Implement BOD decisions and processes.
• Provide weekly updates.
• Manage all vendors within each community, ensuring all contractual obligations are met.
• Design and prepare Request for Proposals.
• Perform site inspections on a regular basis.
• Draft and maintain all community records.
• Keep association files organized on the server.
• Update portals.
• Prepare and distribute monthly newsletters.
• Handle all e-blasts for the communities.
• Effectively run all BOD meetings, including preparing meeting notices, agendas, and presentations.
• Draft meeting minutes.
• Draft and enforce community rules and regulations to maintain neighborhood appearance and protect property values.
• Monitor community activities, hear homeowner complaints, and investigate and resolve issues.
• Ensure the general maintenance and upkeep of common areas, including neighborhood equipment, lighting, and gates.
• Work with local vendors to uphold maintenance responsibilities.
• Conduct bi-weekly community site inspections to survey for violations of HOA rules and regulations.
• Assign violations to homeowners with infractions.
• Issue fines against non-compliant homeowners for consistent rule violations.
• Handle the financial matters of the HOA, including the collection of association fees.
• Coordinate with community member councils or boards.
• Facilitate neighborhood meetings.
• Keep residents updated on changes to rules and regulations.
• Serve as unofficial internal representatives of the management company.
• Conduct annual elections to select new board members.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• Wellness program.
• Flexible Spending Accounts.
• Company-matching 401k contributions.
• Paid time off for vacation, holidays, medical, and volunteering.
• Paid parental leave.
• Training and educational assistance.
• Support programs, including Employee Assistance Program and Calm Health.
• Optional benefits including short- and long-term disability, life insurance, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED