Community Manager

Kiln • Phoenix, AZ

11d • $68,000 - $70,000 • Onsite

About The Position

The Community Manager will be the face of the Kiln brand in Phoenix, Arizona. This person will lead the day-to-day curation of a vibrant community, support the development and management of a high-performing team, and ensure all aspects of the Kiln site run seamlessly to provide a dynamic and frictionless working environment for members. This role partners closely with the Area Manager to support Kiln’s success in the Phoenix market and requires flexibility to adapt to evolving business needs and priorities.

Requirements

• Energetic, people-oriented professional
• Experience in hospitality, coworking, retail, or a related field
• Experience managing or supporting a team
• Customer service and sales experience required
• Project management and business operations experience
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Integrity, dependability, responsibility, accountability, and empathy

Nice To Haves

• Familiarity with the coworking and hospitality industry is a plus
• Passion for entrepreneurial communities
• Alignment with Kiln’s mission and values

Responsibilities

• Create & Support Community: Design and execute community initiatives that foster meaningful connections, including events, member introductions, and communications. Proactively understand member needs and identify opportunities to enhance their experience.
• Drive Sales & Performance: Support and execute strategies to achieve financial KPIs, including membership growth, occupancy, and event revenue. Lead tours for prospective members and contribute to a strong sales pipeline.
• Manage Daily Operations: Oversee day-to-day site operations to ensure a seamless member experience. Coordinate maintenance, manage vendors, and ensure the space is consistently operating at a high standard.
• Support & Lead Team Execution: Assist in recruiting, onboarding, and managing team members. Provide day-to-day guidance, support scheduling, and help ensure team members meet their individual and collective goals.
• Engage in the Local Community: Build relationships within the local business and entrepreneurial ecosystem. Participate in events and create partnerships that enhance the Kiln community and drive awareness.
• Execute Events & Programming: Maintain and execute a robust calendar of events, ensuring a thoughtful balance of educational, community-building, and lead-generating experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed