Community Manager

WorldVia

28d

About The Position

WorldVia Travel Network builds its member community through a family of Member Hubs—programs for advisors who specialize in specific types of travel—supported by private Facebook groups, dedicated WorldVia.PRO hub pages, and live and virtual events, alongside an overarching members-only Facebook group for all WorldVia advisors. The Community Manager is the day-to-day owner of the life of those programs and communities: the conversations, recognition, programming, and presence that keep members connected to one another and to WorldVia between formal events. This role goes beyond moderation. The Community Manager helps shape vibrant, high-value member experiences across multiple community vehicles, ensuring that each Hub and the broader members-only community feels active, welcoming, supportive, and aligned with WorldVia’s brand and mission.

Requirements

Demonstrated experience in community management, social media engagement, or member-facing programming, ideally in a membership, network, or online community setting.
A strong, warm written voice and comfort showing up live and on camera for livestreams and interactive community formats.
Strong organizational skills and comfort tracking participation, milestones, and engagement patterns.
A self-directed, proactive working style and sound judgment for maintaining positive, on-brand community spaces.

Nice To Haves

Familiarity with the travel advisor, host agency, or membership-based business space is a strong plus.
Willingness to travel periodically for member events and in-person community touchpoints.

Responsibilities

Serve as the day-to-day steward of WorldVia’s Member Hubs, including programs such as Crown and Diamond Clubs, Spark Society, and Thrillseekers, helping keep each one healthy, active, and on-brand.
Help plan and run each Hub’s monthly meeting, coordinating agendas, speakers, and follow-up so every session delivers value to members.
Support the overall member experience across the different vehicles that bring each Hub to life, including private Facebook groups, WorldVia.PRO hub pages, and live or virtual events.
Moderate each Hub’s private Facebook group as well as the overarching members-only Facebook group, enforcing community guidelines and keeping conversation welcoming and aligned with WorldVia’s voice.
Maintain a consistent daily presence across community spaces by starting conversations, responding to members, asking thoughtful questions, and keeping momentum going between meetings and events.
Welcome new members into groups and programs, helping them find their footing and understand how to engage with the broader WorldVia community.
Surface and celebrate member wins, milestones, and contributions to reinforce belonging and participation.
Plan and host recurring livestreams and interactive community formats, including Q&As, member spotlights, behind-the-scenes conversations, and other engagement-driven programming.
Develop and publish ad hoc, non-educational community content across the Hubs, the members-only Facebook group, and other member-facing channels within WorldVia.PRO.
Maintain a lightweight content calendar so community engagement runs on a predictable and sustainable rhythm.
Track members who newly qualify for access to programs such as Crown Club and Diamond Club, and deliver timely, personal congratulations and welcomes.
Monitor members approaching the next tier and proactively encourage their progress through recognition, check-ins, and connection to relevant resources.
Partner with internal teams to source the member data needed to support accurate recognition and outreach workflows.
Support Agency Development on member meet-ups and other in-person experiences, providing on-the-ground community support rather than owning full event logistics.
Serve as a visible, approachable representative of the Member Development & Engagement team at external and in-person events.